Field Service Engineer, AV

2 weeks ago

Burlington, Canada Evertz Full time

AV Field Service Engineer – Burlington, Ontario Overview In this role you will engage customers and drive passion for Evertz AV. You will support Evertz AV products on-site, troubleshoot, and collaborate with sales and engineering teams to enable customer success. Responsibilities Commission products or systems at customer sites and deliver on‑site as‑built operational training Respond to and provide technical direction for operational issues, firmware upgrades, and general maintenance Assess customer product applications, troubleshoot, and diagnose issues through research and re‑creation to determine a root cause Collect data, analyze problems, and report findings in a systematic and detail‑oriented manner Recommend solutions using appropriate technical language for the customer, delivered clearly and professionally Maintain communication links between customer service and other departments, partnering to resolve issues and communicate feedback Coordinate customer and system integrator product inquiries; inform sales of potential opportunities Support product development and introduction activities by gathering intelligence on functionality, integration details, best practices, and configurations for customer‑deployed products that interoperate with Evertz equipment Qualifications College or university education in Electrical, Electronic, or Computer disciplines New or recent graduate with up to 3 years experience in a related field Experience working with professional AV equipment or equivalent Prior experience in a service, customer‑facing role is an asset Direct experience with server hardware, Linux OS, and IT networking best practices is desirable Strong desire to help customers and deliver service excellence Passion for technology and learning new technologies, product hardware, and software Strong verbal, written, and interpersonal communication skills Self‑driven, able to add value to an energetic team, and work with minimal supervision Proven analytical skills and ability to champion issues to closure Ability to multi‑task in a fast‑paced environment Eligible for US travel; dual Canadian and US citizenship would be an asset Benefits Employer‑funded benefits program Competitive total compensation package Work‑life balance Employee assistance plan Employee discount platform Career progression Casual work environment Social events and sports teams About Evertz Microsystems Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on‑demand services, WebTV, IPTV, and mobile devices. With over 2,000 employees worldwide, Evertz provides complete end‑to‑end broadcast solutions for content creation, distribution, and delivery, serving telcos, satellite, cable, and IPTV providers. Equal Employment Opportunity Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. Privacy Notice When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd. The Controller’s data protection officer can be contacted at privacy@evertz.com. For details, see our privacy policy at https://evertz.com/contact/privacy/. #J-18808-Ljbffr

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