Technical Support Manager

1 week ago


Markham, Canada Cartrack Full time

Join to apply for the Technical Support Manager role at Cartrack1 day ago Be among the first 25 applicantsJoin to apply for the Technical Support Manager role at CartrackGet AI-powered advice on this job and more exclusive features.We’re a global leader in smart mobility solutions looking for a Technical Support Manager to lead our support operations. You'll manage daily activities, ensure timely issue resolution, and drive system performance improvements.ResponsibilitiesLead day-to-day support operations and resource planningMonitor ticketing system (OTRS) and ensure timely issue escalation and resolutionOversee product health and initiate corrective actions when neededProvide feedback for system enhancements and new product developmentManage service delivery, customer support, and technical trainingReview vendor performance and manage service-related costsRequirementsDegree in Engineering (preferably electronics or related field)5+ years in technical support with leadership experienceFamiliar with system integration or SaaS platformsStrong troubleshooting, communication, and people management skillsHands-on, analytical, and solution-orientedSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Cartrack by 2xSign in to set job alerts for “Technical Support Manager” roles.AVP-IoT Product Development & ManagementCustomer Success Manager, Sales & Trading, IndonesiaCustomer Success Manager (Mekari Jurnal)Customer Success Manager Architect (Intern)Customer Success Manager (Mandarin Speaker)Territory Manager, Interventional CardiologyAssistant Marketing Manager (Mandarin Speaker)Gambir, Jakarta, Indonesia IDR5,000,000.00-IDR7,000,000.00 3 weeks agoTechnical Helpdesk Troubleshooter (Elevator & Escalator)SITE INDUSTRIAL BLOW MOULDING PROFESSIONALExpression of Interest - Assistant Project SchedulerWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr



  • Markham, Canada Cartrack Full time

    Join to apply for the Technical Support Manager role at Cartrack 1 day ago Be among the first 25 applicants Join to apply for the Technical Support Manager role at Cartrack Get AI-powered advice on this job and more exclusive features. We’re a global leader in smart mobility solutions looking for a Technical Support Manager to lead our support operations....


  • Markham, Canada Cartrack Full time

    Join to apply for the Technical Support Manager role at Cartrack1 day ago Be among the first 25 applicantsJoin to apply for the Technical Support Manager role at CartrackGet AI-powered advice on this job and more exclusive features.We’re a global leader in smart mobility solutions looking for a Technical Support Manager to lead our support operations....


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