Customer Care Representative

2 weeks ago

Guelph, Canada Agricorp Full time

Customer Care Representative – Agricorp Join to apply for the Customer Care Representative role at Agricorp. Are you passionate about customer service and agriculture? Someone who thrives on problem solving and asking the right questions? We are seeking new Customer Care Representatives (CCR) to connect Ontario farmers with Agricorp programs. Job Details Job status: Permanent positions available (posting for an existing vacancy) Salary Range: $45,916 - $54,018 Work Status: Full time in-office Responsibilities Provide front-line contact for customers by handling inbound inquiries via multiple communication channels (calls, email, online, fax, mail) Respond to a variety of program queries using specific criteria and details Retrieve detailed information from customers and other sources and redirect queries to appropriate internal contacts Provide data entry for specific customer program-related information, such as financial statements, tax documents, and farm acreage and yield reports, in an accurate and timely manner Perform general administrative tasks related to customer mailings, file management, faxing, scanning, etc. Provide peer coaching and support to less experienced Customer Care Services staff Act as a product liaison and communicate with other departments to address business needs Qualifications Post‑secondary degree or diploma in a related field, such as business or agriculture, or equivalent experience Minimum 2 years’ experience in a customer care, contact centre or customer service environment Quality focused and strong attention to detail Strong math skills and proficiency in data entry and computer applications Knowledge of insurance programs, such as claims and underwriting, financial statements, tax filing and accounts receivables (asset) Understanding of the agricultural industry and government business risk management programs (asset) French language skills (asset) Key Competencies Client focus – Meets the expectations of internal and external customers through establishing effective relationships, gaining trust and respect. Teamwork and collaboration – Works cooperatively within teams to build effective relationships and accomplish goals. Shares expertise and actions that respect the needs and contributions of others. Helps to create and maintain trust within the team. Quality focus – Attends to the task at hand to minimize errors; reviews own work prior to distribution. Committed to continuous improvement and creates an environment leading to efficient and effective work processes. Program knowledge – Knows and understands the programs and services provided by Agricorp Initiative – Proactively identifies and handles issues and situations to take action; seizing opportunities when they arise. Planning and organizing – Effectively plan and organize time and resources to prioritize work to effectively meet objectives. Please advise if you require accommodation during the recruitment process. To apply for this position, please go to www.agricorp.com and select Careers. Click on Current Opportunities. Please submit your application for this position by November 28, 2025. About Agricorp Agricorp, an agency of the government of Ontario, delivers government programs that help protect the livelihood of Ontario farmers. With over 47,000 farmers served, Agricorp underwrites $7 billion in risk each year and has paid $7.5 billion in benefits over 25 years. #J-18808-Ljbffr

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