Product Enablement Specialist

EvenUp is on a mission to close the justice gap using technology and artificial intelligence. We empower personal‑injury lawyers and victims to secure faster settlements, higher payouts, and better outcomes for those injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest‑growing vertical SaaS companies in history and are backed by top VCs including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. What You'll Do Own Trial Readiness & Configuration: Create and configure firm environments pre‑trial, including set‑up of feature flags, user accounts, and sandbox cases, and partner with Product Ops to QA all setups before kickoff. Lead Product Training & Enablement: Lead Day‑1 kickoff and product walkthroughs for firm users (attorneys, paralegals, ops leads), translating complex AI features into practical, day‑to‑day use cases. Drive Advanced Adoption: Deliver a mandatory Day‑7 “Advanced Training” session and actively reinforce engagement with best‑practice examples and targeted coaching on key features like AI Drafts and Case Companion. Monitor & Coach Engagement: Track usage data daily to proactively identify engagement risks and inactive users, then re‑engage firms through targeted email nudges, content, or 1:1 check‑ins. Manage Continuous Improvement: Log qualitative firm feedback, friction points, and feature requests, and contribute to the “Bakeoff Learnings Digest” with at least one process or training improvement monthly. Ensure Operational Discipline: Adhere strictly to the 14‑day trial cadence (Day 1 → Day 7 → Day 14), update dashboards, prepare review decks, and own the internal readiness checklist for every trial. to firm needs, showcasing the full value and potential of the EvenUp platform. What We Look For Project Management Expertise: Strong, demonstrable project management and coordination skills with the ability to manage complex, multi‑stakeholder processes under tight deadlines. Exceptional Communicator: Excellent presentation skills and the ability to communicate complex technical concepts clearly and persuasively to legal professionals and internal teams. SaaS Onboarding Experience: Previous experience in a Product Enablement, Customer Success, or Sales Engineering role focused on customer onboarding and driving adoption in a B2B SaaS environment. Detail‑Oriented & Organized: An obsession with detail and the ability to monitor, track, and manage multiple parallel competitive trials simultaneously without error. Data Fluency: Basic experience with data tracking and analytics, and familiarity with CRM tools like Salesforce to ensure accurate reporting and process quality. Cross‑Functional Collaboration: A natural ability to build relationships and seamlessly bridge communication between internal teams like Product Operations, Sales, and Customer Success. Notice to Candidates EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext‑evenuplaw.com, no‑reply@ashbyhq.com or no‑reply@canditech.io. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page. Benefits & Perks Choice of medical, dental, and vision insurance plans for you and your family Additional insurance coverage options for life, accident, or critical illness Flexible paid time off, sick leave, short‑term and long‑term disability 10 U.S. observed holidays, and Canadian statutory holidays by province Home office stipend 401(k) for U.S.-based employees and RRSP for Canada-based employees Paid parental leave A local in‑person meet‑up program Hubs in San Francisco and Toronto Compensation Range: $100K EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr