Bilingual Field Technical Support Specialist

Bilingual Field Technical Support Specialist (xEV experience) Hyundai Auto Canada Corp. is located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers. But we're about more than just cars. We're about crafting an exceptional experience that goes beyond the road. Here at Hyundai Canada, we don't just hire team members; we embrace a team of individuals who are the driving force behind our growth and our unique culture. We're a dynamic, fast‑paced environment where each day unfolds with fresh opportunities and exciting challenges. Our award‑winning culture thrives on innovation, the exchange of new ideas, and a relentless pursuit of pushing boundaries. WHAT YOU WILL DO The xEV Field Technical Support Specialist, based at the Eastern Zone Office in Brossard, QC, supports daily operations of xEV high voltage repairs across Canada. Reporting to the Manager of xEV Field Technical Operations, the Specialist provides remote and on‑site technical support to the dealer network, with a focus on, but not limited to high voltage systems. The role also delivers technician training emphasizing high‑voltage systems and safety. To effectively support the Eastern Zone, where high concentration of xEV exists, fluency in both English and French is essential. HOW WILL YOU MAKE AN IMPACT Provide remote and on‑site technical support to dealerships across Canada. Perform in‑depth diagnostics and assist dealers with complex repair procedures, with a focus on, but not limited to high voltage systems. Support daily operations of the xEV high voltage repair committee, ensuring diagnosis, repairs and replacement actions are carefully coordinated. Track parts orders, inventory, tools, and equipment required for efficient xEV field repairs. Deliver technical training to dealership technicians, emphasizing high‑voltage system and safety. Document and report product quality or safety concerns through field reports or QIR submissions. Coordinate with high-voltage battery recycling, refurbishment, and remanufacturing partners ensuring compliance with environmental regulations and alignment with corporate sustainability goals. Assist with technical issues and vehicle inspections as requested by HACC staff when necessary. Other duties as assigned. WHAT YOU WILL BRING TO THE ROLE 5 – 7 years of relevant experience in the same or similar positions. Completion of a secondary school diploma and college, e.g., diploma / certificate / trade license. ... or an equivalent combination of experience and education. Excellent automotive technical skills with strong diagnostic capabilities. In‑depth understanding of high‑voltage systems, components, and safety protocols. Hands‑on experience with xEV repair procedures and diagnostic tools. Strong communication skills in both English and French (spoken and written). Experience with teaching/coaching technical aptitudes. Knowledge and experience of dealership operations and customer service practices. Ability to work independently and travel on a regular basis. OTHER DETAILS WHAT HYUNDAI CANADA CAN OFFER YOU Award Winning Work Culture Health Benefits Start Day One Car Leasing Program Flexible start times RRSP Matching Maternity and Parental Leave Top‑Up Career Development and Mentoring Program Tuition Reimbursement Support WHAT HAPPENS NEXT Candidates will be reviewed on or before November 12, 2025. STILL INTERESTED? WHY NOT APPLY? If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you? We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self‑starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team. Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements. We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted. #J-18808-Ljbffr