Store Manager

2 weeks ago

Burlington, Canada Signet Jewelers Full time
p>Peoples Jewellers is a people-first company, and we recognize that our jewellery consultants are every bit as dynamic and brilliant as the jewellery we offer. They are the reason Peoples Jewellers has become the largest retailer of fine jewellery in Canada, with over 90 locations from the Maritimes to British Columbia. p>Title: Store Manager

Reporting to this Position: Assistant Store Manager, Jewelry Consultant, Sales Support and Inventory Control

Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience.

Communicates performance expectations and ensures all team members understand the impact of their performance on company success. Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing. Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results. Demonstrates the highest level of professionalism to customers and team members by displaying integrity and honesty at all times, and by conducting himself/herself in a manner that will influence and earn the respect of team members and management.Responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations. Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach. p>Attains sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team members sales potential while achieving goals. Coaches the store staff to address and correct. Keeps management informed of the marketing, merchandising, and payment programs of the competitors within the area and advises management of new or changing merchandise and services needs and excesses. Responsible for the selection and development of talent to drive store growth. Provides a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising. Communicates performance expectations, sets actionable goals for self and others and monitors progress and performance against desired behaviors. Maintains open communication with team members and management, encouraging participation and idea sharing. Maintain accuracy of team member data in system records to ensure team members receive eligible Total Rewards.Diversity, Equity and Inclusion:

Performance Excellence:

Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and request for information. Responsible for compliance with Company policies and practices. Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments. Work a schedule based on the right time to effectively run your business including a combination of both opening and closing shifts, weekday and weekends dependent on operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team. li>Performs additional duties and projects as assigned.A combination of both opening and closing shifts should be scheduled throughout the week, keeping in mind:

Operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team.Required or Acceptable Job-Related Experience: at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.Preference will be given to candidates with specialty retail or jewelry experience.Technical/Other Skills Required: li>Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools.Advanced presentation skills to provide effective team member training and excellent customer presentations.Strong problem solving and conflict management skills to support internal and external customers.Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text.Ability to work independently without immediate supervision.Additional Language(s) Required: Bilingual skills are a plus.Signet maintains an online registry system to encourage all interested employees to apply for careers in the management positions listed in this registry, and to ensure equal opportunities for advancement to all Signet employees. We particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position. Registration in this online system does not guarantee a promotion, but is necessary for consideration for any promotional opportunity to a management position listed in this registry.Note: For internal candidates, please complete your Professional Profile in Workday by clicking on your picture or the cloud then select “Job” and “Professional Profile”. Enter your entire job history, education, skills and internal projects.

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