Autodesk Product Support Specialist

Autodesk Product Support Specialist Support Services is the engine that keeps DEA moving. From executive leadership to admin, HR, IT, finance, and marketing, we’re the team that keeps things organized, efficient, and people focused. We solve problems, connect teams, and make sure DEA runs like a well‑oiled machine, because great work starts with great support. The Information Services (IS) team is seeking an Autodesk Product Support Specialist to support the AEC Collection with an emphasis on Civil 3D, InfraWorks, and related products. This role provides software support and guidance across 30+ offices, ensuring seamless deployment, troubleshooting, and optimization of Autodesk tools in engineering workflows. What You’ll Do Provide expert‑level problem‑solving, identification, and resolution of software issues. Participate in company‑wide software upgrades involving Autodesk and associated programs. Create, distribute, and install software updates and productivity information via email and/or web distribution. Support company and client standards by reviewing and assisting in the management of templates, prototypes, and resource files. Prepare and execute checklists for Autodesk software installations, version rollouts, upgrades, and associated third‑party plug‑ins. Conduct occasional in‑person office visits as required. What You Bring Required Qualifications Advanced knowledge of infrastructure industry needs and workflows. Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience. 10± years’ experience in Civil, Infrastructure, Construction, or related fields. Ability to create Autodesk product installation packets for company‑wide deployment. Expert knowledge of Autodesk Civil 3D and AutoCAD in a production and network environment. Knowledge of Dynamo is a plus. Familiarity with Autodesk AEC Collection software such as Advance Steel, BIM 360, Desktop Connector, Vehicle Tracking, InfraWorks, Inventor, Navisworks, ReCap Pro, Revit, and 3dsMax. Experience supporting Autodesk licensing and network environments. Knowledge of Windows scripting and AutoLISP for automation and customization. Ability to create customized AutoCAD configuration profiles and Ribbon Menus. Experience with Windows OS and Bentley products is a plus. Bachelor’s degree in Civil Engineering, Information Technology, or related field (or equivalent experience). What We Offer We foster an environment where talented professionals have the freedom and support to do their most meaningful work. Our values and company culture form the foundation of our success, creating a positive and collaborative work environment. These guiding principles are vital to our continued achievements and unwavering commitment to improving the world around us. As a member of our team, you will have the opportunity to cultivate and develop your skills and work alongside talented colleagues who are committed to improving the quality of life while demonstrating stewardship of the built and natural environments. Benefits Comprehensive health coverage: Medical, Dental, Vision, Disability, and Life Insurance Financial wellness: Health Savings Account (HSA) and Lifestyle Spending Account with employer contributions Professional development: Support for continuing education and training opportunities. Work‑life balance: Paid Time Off (PTO) and Holiday Pay Work Schedule: Flexible 9/80 schedule—every other Friday off Retirement: 401k plan Wellbeing focus: Holistic Wellbeing Program centered on physical, emotional, financial, career, and community health Growth opportunities: Access to mentorship, professional support, and pathways for career advancement Potential salary range: $50/hr. - $54/hr. The posted salary range represents the typical range for this position and is provided in accordance with applicable state and local pay transparency laws. Actual compensation will be commensurate with experience, qualifications, and geographic location. Referral policy: If you are a recruiter, search agency, or otherwise wish to refer a candidate to DEA, you will not be compensated in any way for your referral of a candidate to DEA without an active and signed written agreement in place in advance with DEA Human Resources. Any resume submitted to any DEA employee by an external recruiter without a written agreement in place at the time of submission will be considered the property of DEA and DEA will not be liable for the payment of a placement fee. If you would like to notify DEA of your interest in initiating a written agreement for services, please e-mail careers@deainc.com. Potential office locations include: Portland, OR; Ontario, CA; Tustin, CA; Denver, CO; Boise, ID; Coeur d’Alene, ID; College Station, TX; Salt Lake City, UT; Bellevue, WA; Spokane, WA; Tacoma, WA; Woodinville, WA. Seniority level Mid‑Senior level Employment type Full‑time Job function Other; Industries: Civil Engineering #J-18808-Ljbffr