Senior Specialist II, Customer Demand Planning

Senior Specialist II, Customer Demand Planning The Sr. Specialist II, Customer Demand Planner is a fast‑paced, challenging position in SCM, responsible for managing the CPFR & PSI process from forecasting to order fulfillment, optimizing WOS, and all key areas under multiple account portfolios to achieve the best operations and inventory position possible. This integral role works closely with customers, sales, operations, logistics and other key partners to gain consensus, establish accurate account level forecasts, and supply objectives. The Sr. Specialist II is responsible for demand planning through trend analysis, gap analysis, predictive modeling, analysis of historical sales performance, inventory levels, promotional plans, target objectives, KPI monitoring and supply procurement. Responsibilities Utilize Samsung’s Global systems such as MFAS and GSCM to create weekly model level and multiple account level forecasts using PSI Analysis Translate Account Level details into CPFR working documents to share with Sales and Customer for weekly consensus review related to current projections, inventory fulfilment, S/O expectations, WOS, EOH, etc. Host or attend weekly CPFR meetings with inventory analyst, customer and sales; review purchase order submission, historical sales trend, future S/O expectations, product transition, promotional material related to S/I, account issues and future supply expectations; recommend strategic counter‑measures when gaps or issues are identified. Attend weekly/bi‑weekly Product Management and Sales Consensus meetings; create correlated supply plans with actions/tasks from these assemblies. Work with merchandising team as needed when Display/Demo refresh/install are required to ensure overall SOP are met. Work directly with Factory’s production planning team, SDS, and SECA Logistics Team for all DS areas from shipments, load planning, transportation model and appointment planning. Responsible for all allocations of supply to corresponding customer orders daily or working with systems or supportive staff to ensure planned and expected fulfilment of orders is achieved weekly. Create weekly SOP/DS 8‑week horizon supply vs demand allocation file and manage +3‑week RDD expectations by planning all SOP with corresponding account or SOP carry‑over. Ensure appropriate product allocation for timely fulfillment of orders to customer WH and Store levels; maximize allocation to OOS and identify dead‑stock areas where there are opportunities for review with Sales and Product Management Team. Manage DS rolling SOP with appropriate factory and diversion of DS production to HUB, creating MPOs when needed. Work with logistics to help manage OTRQ to all customers coming from DS or HUB related to customer RDD; push for load utilization for FTL and adjust transportation modes as needed; review site‑specific shipments to minimize site‑specific buffer and aged inventory, reviewing all necessary options to minimize GAP to improve OTRQ and meet and/or increase revenue expectations. Create weekly summary of Regional Accounts Forecasts and Performance as well as FOTA Data by Product Category for in‑depth review and use for factual decision making. Manage Revenue Expectations for responsible accounts based on tangible purchase orders and elevate to Senior Leadership if risk or changes are expected for the current month. Manage all aspects of set‑up, process improvements and benefit category measures for MFAS on supported accounts. Train and establish key processes for administrative support. Review DS shipment planning and shift to HUB to reduce excess buffer and aged inventory. Minimize Compliance Charges where applicable and participate in post‑audit reviews with credit/Sales Admin and KAM; create a process improvement for future and ongoing resolution. Conduct weekly in‑depth review of current shipments and update forecasts based on expectations of load consolidation; plan for early or late shipment expectations to set achievable targets for the following week. Actively optimize work processes, including process automation, PIC ownership and objectives, targets/deadlines/KPIs and maximizing best practices. Qualifications Education: Bachelor’s degree preferred. Preferred Certifications: CSCMP, APICs or other related Supply Chain Management designations. Knowledge: Strong Microsoft Office and Excel skills; strong interpersonal, oral and written communication skills; process improvement skills. Experience: Minimum 5 years’ experience in a relevant field; prior experience with supply chain management and inventory management preferred. About Us Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Job Details Category: Retail Position Type: Full time Business Unit: Marketing Salary Range: $82,000.00 - $82,000.00 Company: Premium Retail Services (Canada), Inc. Req ID: 15017 #J-18808-Ljbffr