Lead Cashier i

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things crafted to last‑for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are unwaveringly optimistic and fully committed to innovation and inclusivity. Visit our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity. Lead Cashier – Responsibilities Creating a lasting impression by greeting the customer with a smile, eye contact, and your name. Interacting genuinely and naturally with the customer. Acting as an ambassador to the Insider Program. Engaging customers in verbal and non‑verbal conversation at the Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader is present). Reading cues and determining customers’ needs. Demonstrating high integrity when capturing customer information such as name, address, email (subject to state law) and maintaining password confidentiality. Performing cashier end‑of‑shift audits in partnership with store management. Verifying, approving and completing returns in accordance with policy. Ensuring repairs are processed in accordance with policy in partnership with management. Ensuring all damaged/scrap returns are labeled and ticketed in partnership with management. Assisting in training and development of Cashiers in partnership with management. Monitoring and reporting any equipment issues to management. Maintaining SKU integrity. Maintaining Cashwrap organization and cleanliness. Suggesting multiple add‑ons and selling gift cards. Maintaining media and cash accurately and in compliance with policy. Delivering product purchases to the customer appropriately. Knowledge, Skills, Abilities, and Attitudes Polite and friendly. Positive attitude and energy. Ownership of role. High personal and professional integrity. Highly collaborative. Sense of urgency. Balanced and focused under pressure. Aware of environment at all times (customers, employees, suspicious behaviour). Comfortable with technology. Willingness and ability to learn new technology‑based procedures. Understanding of basic computer system operations. Ability to handle customer concerns and answer questions appropriately. Ability to partner with management on customer issues. Ability to multitask and prioritize. Ability to adapt to each customer’s needs and style. Efficiency without compromising customer service. Product knowledge and confident communication. Clear communication to a wide variety of customers, including overcoming language barriers. Ability to influence customer decisions. Leadership of a team of three or more cashiers. Know when to be flexible and switch gears. Understanding of store policies and procedures. Support of the porter program policies. Additional Requirements Experience: 1–3 years of cashier experience in a luxury retail service environment preferred. Current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS, Internet). Ability to use walkie‑talkie, read price and product release sheets. Schedule: Ability to work a flexible schedule to meet business needs, including nights, weekends, busy seasons, and high‑traffic sales days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day). Our Competencies for All Employees Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable feedback. Creativity: Generates new and unique ideas, connects unrelated concepts, and adds value in brainstorming. Customer Focus: Dedicated to meeting expectations of internal and external customers, gaining trust and respect. Dealing with Ambiguity: Cope with change, shift gears, act without full picture, handle risk and uncertainty. Drive for Results: Consistently exceeds goals, top performer, focused on bottom line. Interpersonal Savvy: Relates well with all kinds of people, creates rapport, uses diplomacy and tact. Learning on the Fly: Learns quickly, versatile, open to change, analyzes successes and failures for improvement. Our Competencies for All People Managers Strategic Agility: Sees ahead, anticipates consequences, paints credible visions, creates strategies. Developing Direct Reports and Others: Provides challenging tasks, holds development discussions, creates plans. Building Effective Teams: Blends people, creates morale, shares wins, fosters open dialogue, promotes belonging. #J-18808-Ljbffr