Principal Customer Success Executive- French Speaking, Various Industries
3 weeks ago
Principal Customer Success Executive- French Speaking, Various IndustriesFull-timeEmployee Type: RegularRegion: AMS - North America and CanadaWork Persona: Flexible or RemoteServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.Role OverviewThe Principal Customer Success Executive (PCSE) owns the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. The PCSE is a trusted C-Suite / executive level advisor on ServiceNow offerings, bringing a consultative, problem-solving approach to partnering with senior customer stakeholders to derive value from our platforms.The PCSE drives business transformation by maximizing the long-term strategic value of ServiceNow and ensuring that every aspect of the customer’s platform and capability are ready for expansion. They provide strategic direction and mentorship to both customers and ServiceNow teams managing complex, multi-workstream programs.Job ResponsibilitiesLead high-complexity transformations in our largest and most strategic customers, ensuring all ServiceNow Customer Excellence roles align and deliver in accordance with governance frameworks, customer objectives, and organizational priorities.Proactively identify professional services pipeline opportunities through product capabilities road mapping, value blueprints and adoption analysis, providing pre-sales support for funnel opportunities as requested.Partner with Impact team members to create executive-ready narratives.Work with senior executives to shape and influence customer organizational strategy by identifying emerging trends, refining best practices, and aligning delivery approaches with evolving market demands.Drive operational consistency and excellence by standardizing delivery methodologies and ensuring adherence to governance and quality standards.Establish relationships with ServiceNow leaders, advocating for product evolution based on customer insights, and mentoring other Customer Success resources on transformation best practices.Identify areas of risk and take steps to prevent customer or revenue churn.Work closely with Sales Teams to define and execute product adoption and customer retention plans.RequirementsExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.Must be based in Montreal & speak French & English.Canadian citizenship or permanent residency status and reside in Canada.Significant experience collaborating with senior IT and business leaders, with a track record of successfully translating corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client’s environment.Minimum 15+ years in client-facing roles with a focus on account management, consulting, or transformation leadership.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. #J-18808-Ljbffr
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Montreal, Canada ServiceNow Full timePrincipal Customer Success Executive- French Speaking, Various Industries Full-time Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands...
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Montreal, Canada ServiceNow Full timePrincipal Customer Success Executive- French Speaking, Various Industries Full-time Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands...
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Montreal, Toronto, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada ServiceNow Full timeCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...
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Principal Customer Success Executive- Banking
3 weeks ago
Montreal, Canada ServiceNow Full timePrincipal Customer Success Executive- French Speaking, Various IndustriesJoin to apply for the Principal Customer Success Executive- French Speaking, Various Industries role at ServiceNowCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to...
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Montreal, Canada Cohere Full timeCustomer Success Manager (Montreal - French Speaking) Join to apply for the Customer Success Manager (Montreal - French Speaking) role at Cohere. Who we are? Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like...
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Montreal, Canada Cohere Full timeCustomer Success Manager (Montreal - French Speaking) Join to apply for the Customer Success Manager (Montreal - French Speaking) role at Cohere. Who we are? Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like...
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Montreal, Canada ServiceNow Full timeOverview Architects play a critical role in guiding customers through their digital transformation journey through leading solutioning and scoping discussions during pre-sales (role and level dependent) and driving the successful delivery of strategic, multi-workflow, term-based projects. French version: Les architectes jouent un rôle critique en guidant...
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Montreal, Toronto, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada ServiceNow Full timeA leading cloud technology provider is seeking a Principal Customer Success Executive in Montreal. The role involves nurturing executive relationships, driving customer satisfaction, and leveraging AI for strategic decision-making. The ideal candidate will have 15+ years of experience in client-facing roles, be bilingual in French and English, and possess a...
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Montreal, Toronto, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada ServiceNow Full timeA tech company is looking for a Principal Customer Success Executive in Montreal to drive customer satisfaction and retention. The ideal candidate will have over 15 years of client-facing experience, bilingual in French and English, and capable of forging strong relationships with C-suite executives. Key responsibilities include leading customer...
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Montreal, Canada Cohere Full timeWho are we? Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we...
