Manager, Compliance and Assessment Services

Who we are
SCC is a small but impactful Crown corporation that reports to Parliament through Innovation, Science and Economic Development Canada. Using our expertise and vast network, SCC helps organizations by opening a gateway to possibilities, both at home and abroad. We bring people together, foster collaboration and expand their horizons in trade, sustainability, and global connectivity. We represent and advance Canada’s interests on the international stage in ways no other organization can.
As Canada’s national standardization body, SCC offers more than a few pieces of the standards development and conformity assessment puzzle. We provide comprehensive strategies that allow Canadian businesses and innovators to contribute to shaping established and emerging markets. We help knock down trade barriers and create opportunities for businesses to innovate and expand into new markets by laying the foundation for their success.
SCC’s work also helps drive Canada’s health, well-being, and economic prosperity. Whether it’s the food we eat, the products and technologies we use, or how we get to work, every aspect of our lives is touched by standards. Standards and conformity assessment not only provide confidence in the quality and safety of products and services, but they also play an integral role in improving the overall health and safety of Canadians, and of their environment. At SCC, everything we do is aimed at improving Canadians’ quality of life and economic prosperity.

Our culture
A 2020 - 2023 winner of Waterstone’s Canada’s Most Admired Corporate Cultures award, we foster a culture founded on our values of respect, professionalism, and integrity. At SCC, we believe that an empowered and engaged workforce is essential to deliver on our vision and mission. A people-centric culture means that we are all working together to achieve a common goal.
Our diversity is our strength. We believe that leveraging our unique backgrounds helps to create a stronger, more cohesive team. Proudly, we can report that 30% of our team identifies as belonging to a visible minority, 60% of our team is female, and 62% of our leadership team is female. Not only do we serve the public in both Official Languages, but we are able to go above and beyond: with a staff complement of 150, we speak over 20 languages at SCC.
SCC has implemented a hybrid working model. Our model balances remote work with coming together in person when it is purposeful. This position can work remotely most of the time, while requiring in-person work regularly. SCC's office is located at 55 Metcalfe Street in downtown Ottawa.

A Day in the Life of a Manager, Compliance and Assessment Services
The Manager, Compliance and Assessment Services is responsible for managing the operations and the staff activities of the relevant programs within the Technical Services (TS) unit to ensure that the Accreditation Services Branch (ASB) has the technical capacity to deliver rigorous assessments against the accreditation and recognition requirements, such as ISO/IEC standards and OECD GLP principles, successfully, on time and on budget. The role provides technical input on the development and implementation of additional requirements or to clarify such requirements, identifies policy positions and develops processes for the conduct of assessments, as well as, the required technical competence. The Manager develops and delivers the assessor human resource plan (internal and external assessors) from recruitment to training, to deployment and to ongoing evaluation to ensure that technical resources are competent and sufficient to deliver on the yearly plan. The role participates in and contributes to international meetings, work groups and task forces to support SCC’s MLA and MRA signatory arrangements with IAF/ILAC and their regional body APAC.

Your background

• Undergraduate degree in science or engineering, with master’s degree in business preferred, and/or comparable professional experience
• Five years of assessor/auditor work experience related to Accreditation using ISO standards
• Progressive mid-senior level management experience with a proven track record as an effective people manager who:
  • fosters teamwork
  • nurtures a positive work environment
  • promotes quality
  • rewards results
  • encourages development and growth
• Knowledge of SCC's mandate, programs, policies, services, and personnel.
• Knowledge of accredited organizations, governmental and non-governmental bodies, volunteers, participants, and private sector businesses.
• Knowledge of auditing and assessing principles and project management methods.
• Proficiency in accreditation concepts and principles, including assessment and auditing.
• Awareness of public and private sector issues and standardization and accreditation/recognition trends.
• Awareness of Access to Information and Privacy Acts.
• Excellent verbal and written communication and presentation skills.
• Ability to advise senior management on business line planning and standards-related activities.
• Excellent skills in reporting, preparing documents, facilitating information sessions, and presenting reports.
• Excellent customer service management and negotiation techniques.
• Advanced computer skills, including MS Office applications, web-based forums and social media.
• Ability to analyze and synthesize program-related information and data to see the big picture and identify trends
• Ability to manage complex issues through sound judgment and advanced problem-solving
• Ability to apply strategic and critical thinking skills
• Ability and willingness to travel
• Language Requirement: Bilingual imperative—SISS (Reading/Writing/Understanding/Speaking), which means superior skills in reading, intermediate skills in writing, and superior skills in understanding and speaking the two official languages.

Key Activities
1. Manages a team of Program Managers and Lead Specialists, providing leadership in helping them achieve their goals:

• Ensures that work is distributed among designated members of the team appropriately with work assignments being successfully completed on time and on budget; monitors and promotes the optimum performance of assigned team members.
• Develops and implements strategies and plans to ensure the effective management of the assessment personnel, including contractors.
• Monitors and manages the recruitment, training, and overall performance of the assessment personnel with respect to the operating plan, ensuring the ability to meet current and forecasted program resources, consistent with ISO/IEC 17011 requirements and taking remedial actions where necessary.
• Ensures technical services capabilities (capacity, efficiencies, knowledge base and technical capabilities) meet current and expected customer demand and needs.
• Assists the supervisor in the development and implementation of comprehensive strategic and operational plans and establishment of the budget as it relates to the TS unit.
• Researches and analyzes trends and directions in the practices applied in the international community and competitive environment regarding the use of contract personnel in delivering accreditation services.
• Identifies and evaluates issues, proposes, and implements solutions, escalates as necessary keeping key parties informed.
• Develops action plans with clear objectives and short, medium- and long-term measurable milestones.

A final note
Note 1: Priority will be given to Canadian citizens and permanent residents.
Note 2: SCC is responsible for the Personnel Security Clearance process. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening.

Please attach a detailed cover letter to your resume. In addition to learning about your education, training and experience, we want to hear your story We’d love to hear about how your accomplishments, and the skills you applied to achieve them, relate to the and why you think this opportunity is a good fit for you.

We are committed to creating and fostering a diverse, equitable and inclusive work environment that reflects the peoples’ lives that we impact and the Canadian community that we work within. We strive to create an environment where everyone is comfortable being their authentic selves. We welcome Indigenous peoples and persons from all races, ethnicities, gender identities and expressions, sexual orientations, and physical or mental abilities to be part of our team.

We strive to ensure a barrier-free selection process. If you are contacted regarding a job opportunity, testing or interview, please advise the HR representative of the accommodation measures that you require to enable you to be assessed in a fair and equitable manner.

Please apply directly on SCC’s Careers Page before the closing date of August 30, 2024. Upon our review of all applications, those who appear to be the best fit with the mandate of this role and with SCC’s mission and vision will be contacted. You will receive confirmation that your application has reached us. Thank you for your interest in SCC and for taking the time to review this ad.