Current jobs related to Senior CX Business Consultant - Quebec Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Winnipeg Halifax Saskatoon Burnaby Hamilton Halton Hills Victoria Surrey London Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario W - New Era Technology
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Implementation Consultant
1 week ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada ada CX Full timeJoin to apply for the Implementation Consultant role at ada CX Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We raise a new standard of quality service at scale, enabling enterprise companies to deliver experiences that people love—instant, proactive, personalized, and effortless. The Role As an...
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Senior iOS Developer
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Havas CX Canada Full timeDirect message the job poster from Havas CX Canada Director of People, Talent Operations at Havas Type: Contract Duration: ~2 - 3 months Location: Canada, EST hours Work Arrangement: Remote or hybrid options available Are you passionate about building high-quality native iOS apps? Do you approach problems with a meticulous mindset and enjoy bringing...
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Middleware Developer
7 days ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Havas CX Canada Full timeLocation: Must be based in Canada and available during EST hours Work Arrangement: Remote or hybrid options available Havas CX is looking for a Middleware Developer to support mobile application development across a fast-moving digital ecosystem. This is a contract role for someone who is comfortable jumping into an active codebase, understanding how things...
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Oracle CX Consultant
2 days ago
Brampton, Canada Apptoza Inc. Full time1 day ago Be among the first 25 applicants Direct message the job poster from Apptoza Inc. Spanish Language Expert and Resource Manager Oracle CX Consultant Role Description Lead and execute Oracle CX Incentive Compensation module implementations, enhancements, and support activities Gather and analyze business requirements from stakeholders, focusing on...
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Oracle CX Consultant
2 days ago
Brampton, Canada Apptoza Inc. Full time1 day ago Be among the first 25 applicants Direct message the job poster from Apptoza Inc. Spanish Language Expert and Resource Manager Oracle CX Consultant Role Description Lead and execute Oracle CX Incentive Compensation module implementations, enhancements, and support activities Gather and analyze business requirements from stakeholders, focusing on...
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Senior Genesys Cloud CX Business Analyst
3 weeks ago
Toronto, Canada Miratech Full timeSenior Genesys Cloud CX Business AnalystBe among the first 25 applicants.Company Overview Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start‑up innovation, supporting digital transformation for some of the world’s largest enterprises. Our culture of Relentless...
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Senior Genesys Cloud CX Business Analyst
3 weeks ago
Toronto, Canada Miratech Full timeSenior Genesys Cloud CX Business Analyst Be among the first 25 applicants. Company Overview Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start‑up innovation, supporting digital transformation for some of the world’s largest enterprises. Our culture of Relentless...
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Oracle CX Consultant
2 days ago
Toronto, Canada J&M Group Full timeOverview Join to apply for the Oracle CX Consultant role at J&M Group Location: Toronto, Ontario, Canada Salary: CA$83,000.00-CA$90,000.00 Posted: 20 hours ago Responsibilities Lead and execute Oracle CX Incentive Compensation module implementations, enhancements, and support activities Gather and analyze business requirements from stakeholders, focusing on...
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Oracle CX Consultant
3 weeks ago
Toronto, Canada J&M Group Full timeOverviewJoin to apply for the Oracle CX Consultant role at J&M GroupLocation: Toronto, Ontario, CanadaSalary: CA$83,000.00-CA$90,000.00Posted: 20 hours agoResponsibilitiesLead and execute Oracle CX Incentive Compensation module implementations, enhancements, and support activitiesGather and analyze business requirements from stakeholders, focusing on...
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Oracle CX Consultant
4 days ago
Toronto, Canada J&M Group Full timeOverviewJoin to apply for the Oracle CX Consultant role at J&M GroupLocation: Toronto, Ontario, CanadaSalary: CA$83,000.00-CA$90,000.00Posted: 20 hours agoResponsibilitiesLead and execute Oracle CX Incentive Compensation module implementations, enhancements, and support activitiesGather and analyze business requirements from stakeholders, focusing on...
Senior CX Business Consultant
4 weeks ago
Senior CX Business Consultant at New Era TechnologyNew Era Technology offers: Full Benefits, Medical, Dental, Vision, 401K match, 28 PTO Days including company holidays.OverviewJoin New Era Technology as a Senior CX Business Consultant. You will work with a team of industry-certified experts to deliver end-to-end technology solutions and excellent customer service. Our culture emphasizes People First, development, and values such as Community, Integrity, Agility, and Commitment.PRIMARY DUTIESPlan statements of work, pre-sales calls and project start-up meetings.Analyze customer business processes and identify improvement opportunities.Collect or identify best market practices related to the client's challenges.Propose recommendations and an action plan related to the initial mandate.Write and/or validate the quality of reports delivered to clients.Present results and recommendations to clients.Provide customer accompaniment and support toward the realization of different project phases.Advise and influence customers based on industry best practices.Facilitate customer meetings and workshops.Document and map current and optimal processes as needed.COMPETENCYBackground in a contact center environmentProven experience in customer contact centers and customer serviceStrong foundational understanding of networking, phone systems and contact center solutionsStrong analytical and problem-solving skillsAbility to cope with stressful situations and maintain a calm and professional demeanorExcellent written and verbal communication skillsAbility to multitask and meet tight deadlinesStrong team and client focus, including ability to collaborate with clientsAttention to detail and accuracyREQUIRED EDUCATION5 years of relevant experience, including 2 in an advisory role (an asset)BA or equivalent work experienceEXPERIENCE5+ years of experience as a Business Analyst, with at least 2 years in contact center or unified communications projectsTECHNICAL REQUIREMENTSGenesys Cloud Contact Center and WEM, requiredCisco Contact Center Enterprise (UCCE, PCCE), nice to haveCisco Contact Center Express (UCCX), nice to haveCisco Webex Contact Center, nice to haveWFO & AQM products such as Calabrio, Verint, NICE, etc.Gamification ProductsSpeech and AI productsMicrosoft Excel, Word, PowerPoint, Visio, ProjectLANGUAGE SKILLSFluency in French and English (oral and written). New Era Customers are more than 80% English-speaking.PHYSICAL DEMANDSRegular use of hands and fingers to operate a computer keyboard, mouse, and other office equipmentRepetitive movements such as typing, mouse navigation, and scrollingAbility to hear and comprehend spoken communicationAbility to see and read computer screens and printed documentsWORK ENVIRONMENTThis role can be performed remotely from home.EXPECTED HOURS OF WORKTypically, standard business hours Monday through Friday 8:00 AM – 5:00 PM.TRAVEL0-25%QUALIFICATIONSTo perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required. Other duties may be assigned at any time with or without notice.PAYPay Range: C1,13,000 CAD (Remote – Canada). Final compensation will be determined based on qualifications and experience.EEO STATEMENTNew Era Technology provides equal employment opportunities to all employees and applicants without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or veteran status. The company complies with applicable state and local nondiscrimination laws. Privacy: view our Privacy Policy here https://www.neweratech.com/us/privacy-policy/Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Consulting, Information Technology, and SalesIndustries: Technology, Information and Internet #J-18808-Ljbffr
