Contact Center Program Manager
2 weeks ago
The Role: Cognizant is seeking a motivated and innovative Contact Center Program Manager that will be responsible for overseeing and managing multiple projects within the organization, ensuring alignment with strategic goals. Your role will involve coordinating with various teams to ensure successful project delivery and optimizing project management processes Responsibilities: Lead the planning and execution of multiple projects, ensuring alignment with strategic objectives. Oversee project timelines, budgets, and resources to ensure completion on time and within scope. Provide guidance and support to project teams, facilitating communication and collaboration across departments. Develop and implement project management methodologies and best practices to enhance efficiency. Monitor project progress and performance, identifying and addressing issues or risks. Collaborate with stakeholders to define project goals, objectives, and deliverables. Utilize Portfolio & Project Management (PPM) tools to track project status and generate reports. Ensure compliance with company policies, procedures, and industry standards. Foster a culture of continuous improvement, encouraging feedback and innovation. Coordinate with external vendors and partners to support project delivery. Provide regular updates to senior management on project status, risks, and opportunities. Support the development of project management skills within the organization through training and mentoring. Drive adoption of new technologies and tools to enhance project management processes. Requirements: Experience: 10–12 years in program management. Technical Skills: Strong background in Portfolio & Project Management (PPM). Must be fluent in Portuguese and English Qualifications: Experience with PPM expertise. Excellent communication and interpersonal skills; ability to work effectively in a hybrid model. Strong analytical and problem-solving abilities focused on achieving project goals. Proven track record managing multiple projects simultaneously with successful delivery. Proficiency in PPM tools and software for portfolio management and reporting. Commitment to continuous improvement and innovation in project management practices. Work Authorization: Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.) Location: We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Canada or United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. Salary and Other Compensation: The annual salary for this position is between $83,000 – $130,000 depending on experience and other qualifications of the successful candidate.This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan #J-18808-Ljbffr
-
Remote Senior Contact Center Program Manager
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Cognizant Full timeA leading global technology service provider is seeking a motivated Contact Center Program Manager to oversee multiple projects, ensuring alignment with strategic goals. The role guarantees flexibility with remote work options available in Canada or the USA. Ideal candidates will have 10-12 years of program management experience and expertise in Portfolio &...
-
Remote Contact Center Program Manager
2 weeks ago
Calgary, Toronto, Montreal, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Cognizant Full timeA global technology services provider is seeking a motivated Contact Center Program Manager to manage and oversee multiple projects. The ideal candidate will have 10–12 years of experience in program management, is fluent in Portuguese and English, and possesses strong analytical and communication skills. This is a remote position available to applicants...
-
Remote Contact Center Program Manager
2 weeks ago
Calgary, Toronto, Montreal, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Cognizant Full timeA global technology services company is seeking a motivated and innovative Contact Center Program Manager to oversee multiple projects. The ideal candidate will have 10-12 years of program management experience, be fluent in both Portuguese and English, and possess strong analytical and interpersonal skills. This remote position is open to applicants from...
-
Enterprise Account Executive- Contact Center
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada RingCentral Full timeOverviewJoin to apply for the Enterprise Account Executive- Contact Center role at RingCentral.Say hello to opportunities. RingCentral is a $2 Billion annual revenue company with double digit ARR and a substantial market opportunity in UCaaS, Contact Center, and AI-powered adjacencies. We invest to ensure our AI-enabled technology meets customer needs....
-
Montreal, Toronto, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada IO Solutions Contact Center Morocco Full timeSales And Customer Service Specialist – Cantonese Or Mandarin (Work From Home Or On-Site)Join to apply for the Sales And Customer Service Specialist – Cantonese Or Mandarin (Work From Home Or On-Site) role at IO Solutions Contact Center MoroccoSales And Customer Service Specialist – Cantonese Or Mandarin (Work From Home Or On-Site)4 weeks ago Be among...
-
Fredericton, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southweste, Canada IO Solutions Contact Center Full timeJob Description IO Solutions Contact Center is looking for Cantonese-speaking and / or Mandarin-speaking candidates who enjoy challenges and love helping customers over the phone. Under the supervision of the Team Leader, the Sales and Customer Service Specialist will be responsible for providing on-the-phone quality customer service and meeting stated...
-
Contact Center Quality Auditor
1 week ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Taskify AI Full timeJoin to apply for the Contact Center Quality Auditor (Remote) role at Taskify AI 2 days ago Be among the first 25 applicants We’re looking for a dependable, adaptable professional to support day‑to‑day tasks and ensure smooth operations. This role is straightforward, structured, and easy to learn, making it ideal for anyone who wants a stable income,...
-
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Mashreq Bank Full timeA leading consultancy firm based in Canada is seeking a Remote Contact Center Analyst to provide exceptional customer support in a remote environment. The role requires strong communication skills, problem-solving abilities, and flexibility to work evenings and weekends. Ideal candidates will have experience in customer service and be able to handle digital...
-
Remote Contact Center Analyst – Evenings
1 week ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Mashreq Bank Full timeJob SummaryHouston Skilled Consultancy is seeking a motivated and detail-oriented Remote Contact Center Analyst to join our dynamic team. This role focuses on delivering exceptional customer support via digital channels and phone interactions during evenings and weekends. The ideal candidate thrives in a remote work environment, possesses strong...
-
Contact Center Manager
1 week ago
Toronto, Canada spruceinfotech Full time**Job Description** Role: Contact Center Manager** Volume of Roles: 2 Experience Level: 5 - 10 years. Location: Ottawa (Hybrid) Nature of Role: Contractor to Perm (6 months) Start Date: Mid-March 2025 (flexible) Canadian Citizens only. **Occasional travel may be required.** **Reliability Security Clearance Active or Eligible** **Job Summary**: The...
