Salesforce Administrator

4 weeks ago


Toronto, Canada Apex Systems Full time

Technical Recruiter at Apex Systems | Matching Professionals with Opportunity Apex Systems is a global IT services provider and our consulting practice has an opening for a Sr. Salesforce Administrator who will drive the innovative use of Financial Service Cloud as a productivity tool and Einstein Analytics and business platform and providing coaching to your team members at a Top Five Bank. Location: Hybrid, Downtown Toronto (1-2 days a week) Terms: 6 month contract, with a strong potential to extend Job Responsibilities: Serves as a subject matter expert (SME) who drive the innovative use of Salesforce/FinancialForce as a productivity tool and business platform. Remains current on FinancialForce/salesforce best practices and technologies and advising on these practices for salesforce-based solutions. Performs day-to-day administrative tasks, such as customizing and implementing profiles, roles, security settings, rules, dashboards, reports, etc. Interfaces with end users to understand feature requirements and/or address support issues, working collaboratively with Finance, Product Management, Salesforce admins and Salesforce developers on more complex requests and issues. Maintains and enhances visual layouts, click links, integrations, workflow rules and business logic to enhance business processes and improve user experience. Develops, launches, and manages in-depth dashboards and reports for all team functions at both management and individual levels. Works with salesforce support to troubleshoot issues and maintain smooth operation and performance of the platform. Maintains System, Security, and Integrity - design, create and maintain multiple user setup, roles, profiles, and hierarchies; grant/remove and maintain user licenses; maintain security including sharing rules and security levels; map hierarchies and reassign records in response to personnel changes. Pulls and analyzes reports across multiple affiliate networks & platforms. Establishes key performance metrics to advise leadership on trends and strategies from disparate data sources. Qualifications. Experience in Salesforce.com administration experience overall; exposure to FinancialForce and Einstein Analytics is preferred. Proven experience documenting and analyzing processes, procedures, and/or policies. Capable of managing the migration of change sets from development and testing sandboxes into the production instance. Advanced Microsoft Excel skills along with excellent Word, Visio, and PowerPoint skills Excellent verbal and written communication skills; ability to communicate effectively with individuals at different levels and cultural backgrounds within the organization. Experience creating complex, targeted and customized data analysis. Strategic thinker with ability to problem solve & brainstorm; role will require both independence & team communication. Bachelor's degree in Finance and Accounting or related field is preferred, master’s degree is a Plus Valid Salesforce Certificate holder is a MUST #J-18808-Ljbffr



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