Customer Care Representative

4 weeks ago


Guelph, Canada Connect Hearing Canada Full time

OverviewApply for the Customer Care Representative role at Connect Hearing Canada. Are you looking for an opportunity to make a difference and comfortable working in a fast‑paced retail clinic environment? If so, we think you belong here at Connect Hearing as a Customer Care Representative. Working LocationGuelph, Ontario Reporting toRegional Clinic Manager A day in the lifeProviding exceptional customer service in person, over the phone and by emailScheduling appointments and organizing files for the clinic’s Hearing Care ProfessionalsManaging and maintaining client accounts while building relationshipsWorking with insurance companies to ensure successful third‑party billing operationsAssisting with cleanings and minor in‑clinic device repairs – training provided What you get in return20 dollars/hour starting wageExtended Health Benefits Package from day one3 weeks vacation to start, increasing with tenure6 days of personal time in your first yearAdditional days off, including your birthdayMonday – Friday (business hours)Eligible for monthly bonusGrowth and development opportunities including education sponsorship We'd love to hear from you ifYou possess strong communication and customer service skillsYou have experience or would enjoy working on and reconciling accounts receivableYou are aligned with our value of helping othersYou have a “can‑do” attitude, love to learn, and are passionate about growing your knowledge More About UsWe value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation. Equal OpportunitySonova is an equal opportunity employer. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. #J-18808-Ljbffr



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