Product Expert

Overview As a Product & Engineering Expert Solution Architect in the SAP S/4HANA Product Experience - Cloud ERP Product Success team, you will drive adoption and innovation of SAP Supply Chain Management solutions (SAP Digital Manufacturing and SAP IBP) to scale business operations in the cloud. Responsibilities Collaborate with customers, Sales, Services, Partners, and Product/Development teams to align needs, priorities, and solution strategy. Track customer engagements, assess and prioritize requests, and support implementations of SAP Digital Manufacturing Dispatching & Execution and SAP IBP in the Americas. Drive adoption of SAP’s cloud manufacturing solutions by enabling configurable, deployable, and monitorable automation across sites. Identify, test, and deliver innovations in line with product vision, providing feedback to shape SAP’s product roadmap. Represent product interests to customers and sales teams, ensuring solution readiness and successful rollout of new capabilities. Manage and analyze regional demand, coordinating with internal groups (Development, Customer First, Preferred Success, Field teams) for a unified customer experience. Your impact Empower customers to produce consistently high-quality products, ensure compliance and traceability, and support sustainable operations. Deliver actionable insights from customer demand directly into Product Management/Development, including co-innovation initiatives. Apply project management skills to align stakeholders, ensure readiness, and meet delivery timelines. What You Bring Bachelor's degree in Computer Science, Business, or Engineering (or equivalent); hybrid business/technical profile preferred 10+ years experience delivering and defining software products in customer-facing roles (product management, solution architecture, support/presales), partnering closely with Product Management and Engineering Professional software development background and familiarity with SAP environments Domain expertise in manufacturing, supply chain, planning, and/or logistics; strong analytical skills Excellent communicator who translates complex tech into business value; strong negotiation skills; fluent written and spoken English Comfortable collaborating with stakeholders across regions and time zones Preferred Skills Cloud/SaaS architecture, ERP business processes, SAP BTP; Activate methodology Subject Matter Expert depth in Logistics, Manufacturing, or Analytics Track record driving digital transformation; strong presentation and stakeholder networking skills Where you belong The Cloud ERP Product Success Team is a strategic investment within the Product Experience Unit, focusing on SAP S/4HANA Cloud and SAP Supply Chain Management, which are integral parts of the new SAP Business Suite. This team is responsible for ensuring the successful activation of these solutions for our customers. They offer expert advice and guidance on implementing the solution using the SAP Activate Methodology, ensuring a smooth and efficient process. Moreover, the Cloud ERP Product Success Team acts as the voice of the customer within our organization, conveying their needs and feedback to the development team. The team is composed of members from Cloud Customer Care and the Cloud ERP regional Implementation Group, bringing together a wealth of expertise and resources to support customers in adopting SAP S/4HANA Cloud Public Edition, SAP IBP, and SAP DMC as part of the new SAP Business Suite. About SAP Digital Manufacturing SAP Digital Manufacturing is a critical mission application used by customers in industries ranging from food production to electronics, medical instruments, and automotive parts. Our Cloud Service is designed to provide reliable and high-performance support for shop floor operations across discrete and process manufacturing sectors globally. About SAP Integrated Business Planning (IBP) SAP Integrated Business Planning (IBP) serves over 1000 customers worldwide in 24 industries as their primary supply chain planning application. Supported processes include Demand Planning, Supply Planning, Inventory Planning, and Sales and Operations Planning. IBP integrates essential supply chain planning processes onto a unified platform, supporting consistent data, collaboration between teams, and seamless ERP integration. IBP benefits include reduced inventory investments, improved customer service levels, lower operational costs, and enhanced collaboration internally and with suppliers and customers. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. Details Requisition ID: 434318 Work Area: Solution and Product Management Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Location: Montreal, Quebec, Canada AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. #J-18808-Ljbffr