Personal Banking Associate

Overview Work Location: Saint-Léonard, Quebec, Canada Hours: 37.5 Line Of Business: Personal & Commercial Banking Pay Details: 43 700$ / 58 200$ CAD (range varies). TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. The base pay offered may vary based on the candidate's skills and experience, job-related knowledge, geographic location, and other business needs. As a candidate, you are encouraged to ask compensation related questions and discuss details with your recruiter. Job Description Department Overview: TD Canada Trust is the frontline of TD Bank. We perform a broad range of customer service transactions and provide information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we identify customer needs and refer customers to the appropriate team member or internal Bank partner while ensuring a positive customer experience. We operate with the values: Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact. Responsibilities Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving financial queries and banking needs, including new accounts, investment advice and banking solutions. Can you establish, build, and maintain impactful relationships with our customers? Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence Participate in the timely and accurate completion of business processes and procedures Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives Qualifications High School diploma and/or 1+ years of relevant experience Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months Post-Secondary or Undergraduate degree (in related field) preferred Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet Knowledge of banking solutions and processes to advise customers A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner Who We Are TD is one of the world\'s leading global financial institutions and the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to millions of households and businesses. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. We are committed to being a leader in customer experience and provide development opportunities, mentorship, and training programs to help colleagues grow. TD supports ongoing growth and career development. Total Rewards & Additional Information Total Rewards Package: TD offers a base salary, variable compensation, and benefits including health and well-being, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. Learn more. Additional Information: This job opportunity is subject to provincial regulations for employment purposes. Each province or territory may have its own regulations and requirements. Colleague Development: Regular career, development, and performance conversations with your manager, access to online learning and mentoring. Training & Onboarding: Training and onboarding sessions to ensure success in the role. Interview Process: We will reach out to candidates of interest to schedule an interview and strive to communicate outcomes by email or phone. Accommodation: Accessibility accommodations are available during the interview process. Language Requirement (Quebec Only): Remarque: Applicants are encouraged to apply bilingually (French and English). When a position is filled, language needs will be assessed to determine if knowledge of another language is required. #J-18808-Ljbffr