Application Management Analyst

4 weeks ago

Moncton, Canada Harbor Global LLC Full time

Harbor is seeking an Analyst to join our 3E Application Management team within our Legal Technology and Operations (LT+O) practice group. Under general direction from the Service Delivery Team Lead, the Analyst will work closely with a team of skilled individuals from various technical and professional backgrounds, across multiple time zone, to ensure successful client engagements and consistent client satisfaction in both issue resolution and continual improvement tasks. This is a position that can be hybrid from Moncton, Canada. Job Duties and Responsibilities: Work to develop and/or improve complex applications which are integrated within the constraints of the framework. As necessary, work with the team and clients to maintain existing applications. Troubleshoot and resolve issues raised by clients. Acquire and maintain a high degree of business domain knowledge and current best practices. Make sure SLAs are adhered to. Undertake installations of various software according to installation packs. Upgrade systems and processes. Experience, Education and Qualifications: Bachelor's degree in computer science, business administration, information systems or equivalent education Object Oriented Programming. Knowledge of VB, C#, SQL, XML, Web Services. Knowledge of Windows Operating System. Strong analytical and problem-solving skills. Understanding of ITIL frameworks. Ability to identify and resolve issues. Ability to think around issues and look at the wider picture. Ability to manage workload to continually deliver excellent results. Self-motivation and learning drive. Ability to communicate effectively, verbally and in writing, with technical, business and management staff. Ability to manage multiple deliverables in a fast-paced environment within a framework of constantly shifting priorities. Excellent interpersonal skills with the ability to develop solid working relationships with colleagues and clients. Flexibility to adapt to change and to learn and develop new skillsets as required. About Us: Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem. Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law. #J-18808-Ljbffr

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