chef de quart

OverviewShift Supervisor - Store# 83228, LE MILLE NEUF at Starbucks. You will assist the store manager in executing store operations during scheduled shifts and lead a team to deliver the Starbucks Experience with legendary customer service, quality beverages and products, and a clean, comfortable store environment.Summary Of ExperienceCustomer service experience in a retail or restaurant environmentRequired Knowledge, Skills & AbilitiesAbility to direct the work of othersAbility to learn quicklyEffective oral communication skillsKnowledge of the retail environmentStrong interpersonal skillsAbility to work as part of a teamFrench language fluency in reading, writing, and verbal is requiredResponsibilities and Essential FunctionsActs with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.Anticipates customer and store needs by evaluating the environment and customers for cues.Communicates information to the manager so the team can respond to create the Third Place environment during each shift.Assists with new partner training by reinforcing successful performance and providing coaching as needed.Provides feedback to the store manager on partner performance during shift.Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.Provides clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and improve performance.Delivers legendary customer service by prioritizing the customer and connecting with them.Discovers and responds to customer needs.Develops positive relationships with the shift team and addresses individual motivation, needs and concerns.Executes store operations during scheduled shifts and organizes opening and closing duties as assigned.Follows Starbucks operational policies and procedures, including cash handling and safety, to ensure the safety of all partners during each shift.Follows cash management and cash register policies and ensures proper cash management practices are followed by the shift team.Follows up with baristas during the shift to ensure delivery of legendary customer service for all customers.Maintains regular and consistent attendance and punctuality.Provides quality beverages, whole bean, and food products by adhering to all recipe and presentation standards.Follows health, safety and sanitation guidelines for all products.Recognizes and reinforces individual and team accomplishments and collaborates with the store manager to find new methods of recognition.Utilizes operational tools to achieve operational excellence during the shift.Benefits and Employment DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Sales and Business DevelopmentIndustries: RetailStarbucks and its brands are an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. People of colour, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, provincial and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please email us at applicantaccommodation@starbucks.com #J-18808-Ljbffr