Customer Success
1 week ago
Canonical is a leading provider of open‑source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. We recruit on a global basis and set a very high standard for people joining the company. Role Overview We are hiring a Customer Success – Team Manager to support Canonical’s growth. In this role you will lead a global Customer Success Manager (CSM) team, guiding them through account management, coaching, and process improvement to drive revenue retention, upsells, and customer satisfaction. Key Responsibilities Strategic planning and analysis: Prepare communication plans, team meetings, and performance reviews. Review key metrics regularly, develop strategies to enhance engagement, improve retention, and drive cross‑sell opportunities. Customer interactions and support: Resolve escalated customer issues that require expertise and coordinate with the team to ensure timely resolutions. Team management: Mentor and coach CSMs to grow their skills, conduct performance reviews, recognize excellence, and set individual growth goals. Cross‑functional collaboration: Work with Sales, Marketing, Product, and Support to align on customer needs, share feedback, and coordinate joint success initiatives. Documentation and reporting: Create and maintain high‑quality documentation of new processes, and report performance insights to upper management. Qualifications Excellent academic results from school and university. Bachelor’s or equivalent degree in Business, Communication or STEM. Strong knowledge and passion for Customer Success, revenue management and technology, with experience in SaaS or software industries. Track record of driving exceptional Customer Success outcomes. Commitment to continuous learning and improvement – curious, flexible, scientific. Creative problem‑solving and cross‑team collaboration skills. Experience growing and developing a CSM team. Hands‑on approach to using data to drive team activities and continuous improvement. Willingness to travel up to four times a year for internal events. Nice‑to‑have skills Proficiency (written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French or Italian, in addition to excellent command of English. What we offer you Distributed work environment with twice‑yearly team sprints in person. Personal learning and development budget of USD 2,000 per year. Annual compensation review and performance‑driven bonus. Recognition rewards and annual holiday leave. Parenthood leave (maternity and paternity). Employee Assistance Programme. Opportunity to travel to new locations and meet colleagues worldwide. Priority Pass for travel and travel upgrades for long‑haul company events. About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT and the cloud, we are changing the world of software. Canonical is an equal‑opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #J-18808-Ljbffr
-
Customer Success
3 weeks ago
Trois-Rivières, Canada Canonical Full timeOverview Join to apply for the Customer Success - Team Manager role at Canonical. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our...
-
Customer Success
3 weeks ago
Trois-Rivières, Canada Canonical Full timeOverview Join to apply for the Customer Success - Team Manager role at Canonical. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our...
-
Customer Success
3 weeks ago
Trois-Rivières, Canada Canonical Full timeOverview Join to apply for the Customer Success - Team Manager role at Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT....
-
Customer Success
7 days ago
Trois-Rivières, Canada Canonical Full timeCanonical is a leading provider of open‑source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. We recruit on a global basis and set a very high standard for people joining the company. Role...
-
Customer Success
1 week ago
Trois-Rivières, Canada Canonical Full timeCanonical is a leading provider of open‑source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. We recruit on a global basis and set a very high standard for people joining the company. Role...
-
Enterprise Customer Success Manager
3 weeks ago
Trois-Rivières, Canada Canonical Full timeJoin to apply for the Enterprise Customer Success Manager role at Canonical2 months ago Be among the first 25 applicantsJoin to apply for the Enterprise Customer Success Manager role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise...
-
Enterprise Customer Success Manager
3 weeks ago
Trois-Rivières, Canada Canonical Full timeJoin to apply for the Enterprise Customer Success Manager role at Canonical2 months ago Be among the first 25 applicantsJoin to apply for the Enterprise Customer Success Manager role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise...
-
Graduate Customer Success Manager
3 weeks ago
Trois-Rivières, Canada Canonical Full timeThe role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...
-
Enterprise Customer Success Manager
3 weeks ago
Trois-Rivières, Canada Canonical Full timeJoin to apply for the Enterprise Customer Success Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Enterprise Customer Success Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global...
-
Trois-Rivières, Canada Canonical Full timeA pioneering tech firm is looking for a Customer Success Manager in Canada to enhance customer engagement and satisfaction with their diverse tech offerings. This role focuses on supporting customers through onboarding, problem resolution, and fostering relationships. Ideal candidates will possess customer-facing experience and a passion for technology,...
