Customer Service Representative

1 week ago


Burlington, Canada Integrated Power Services Full time
At IPS, We value individuals with a competitive spirit and a relentless drive to succeed in the highest echelons of the industry. Our ideal candidate and teammate thrives in a fast-paced environment, consistently seeking opportunities to outperform competitors and achieve top-tier results, while never hesitating to ask for help when needed.

Responsibilities & Expectations: We are seeking a Customer Service Rep to assist our Service Center in providing efficient customer service for incoming orders and related paperwork, acting as a technical resource to address inquires and ensure customer satisfaction, and managing various customer and sales-related tasks, including order processing and handling complaints. Responsibilities may include:   
  • Provide customer service for timely and cost-effective completion of all customer service-related paperwork of incoming orders through involving.  
  • Act as a technical resource to address and resolve inquires and problems 
  • Supports the outside sales organization and OEM partners with inquires, quotes, vendor management, customer expectations for total satisfaction and ownership of clients.  
  • Responsible for order taking, processing, investigation and resolution of customer complaints and coordination of customer service objectives with shop operations. 
  • Provide customer and sales correspondence, the tracing of shipments, order processing customer credits and inventories. 
  • Reviews technical requirements of incoming purchase orders and translates into instructions on work plans and internal order documents. 
  • Prepares internal material requisition for purchase of materials and services related to order completion. 
  • Complete special price quotations and bids from sales personnel. Work closely with customers to ensure satisfaction. 

Qualifications and Competencies: 
  • Sharp analytical thinking and reasoning abilities. 
  • Proficient with Microsoft Office. 
  • Ability to analyze and interpret data and take appropriate action. 
  • Must be extremely detail-oriented with sound problem-solving skills. 
  • Ability to prioritize and maintain high degree of organization. 
  • Excellent time management. 
  • Ability to communicate technical data in a clear and concise manner. 
  • Poses excellent written and verbal skills.  
  • Prefer 5+ years of technical sales or customer service, or similar experience.
  • Experience in motor repair or related industry.
  • Experience interpreting and understanding profit and loss statements.
 Benefits:  
  • Paid Time Off (PTO).
  • RRSP Employer Match Program.
  • Tuition Reimbursement Program.
  • Medical, Dental and Vision plans.
  • Employee Assistance Program (EAP).
  • Safety shoe & glasses reimbursement.
  • And more.


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