Member Services Representative

4 weeks ago

Calgary, Canada MYo Lab Health & Wellness Part time $22
MYo Lab Health & Wellness Inc. is a small business in Calgary, AB. We are fast-paced, customer-centric, and collaborative, and our goal is to provide elite multidisciplinary healthcare to our community.
An amazing opportunity exists for an enthusiastic/dynamic and forward thinker who enjoys working in a vibrant growing Health & Wellness practice with all its systems and procedures in place.
We are looking for the right person to join our Member Services team and undertake the following duties, with an anticipated start date of September 9, 2024:
  • Reception duties - meeting and greeting patients, which often includes sitting at a desk for prolonged periods during a shift
  • Working with a team of Member Service Representatives, Chiropractors, Physiotherapists, Massage Therapists, Personal Trainers, Kinesiologists
  • Helping hold self and team accountable to systems focused around our core values of serving our Member and the greater team long-term
Join our rapidly growing business in an area with unlimited potential for new ideas and initiatives. We are an innovative practice that is dedicated 110% to helping our members get better and more importantly, stay better.
We seek someone with the following traits:
  • Extrovert- this is a front-facing job transacting with hundreds of people each week, in-person, on the phone, via email. If you don't get energized by these situations, this position is NOT for you
  • Loves to meet and interact with new people (this "fills" your cup)
  • Known by friends/family as bubbly/optimistic, the life of the party
  • Has gratitude for daily life and sees the cup as always at least half full
  • Often referred to by others as a team player & coachable
  • Absolutely confident on the phone
  • Neat & organized
  • On-time means at least 15-mins early, as far as you're concerned
  • Appreciates & flourishes within systems & Standard Operating Procedures
  • Experience using JaneApp is a huge plus, and a general bonus if having sales and/or reception experience. So please mention in your CV if you are proficient in this

*Upon application, you will receive a set of questions ensuring you have read and suggest you meet the above criterion. If successfully completing that portion within 24 hours, a 15-minute Teams interview with your potential future Team Lead will be set up, then if on to the next round will be reference checks of your top 2 references, followed by an in-person meeting at MYo Lab with 2 of our Management Team, then beyond that the final stage will be a short working interview to see your natural skills (specifically your attitude and behaviours) in action before proceeding with an offer
We are currently looking to fill 1 Member Services Representative position:
  • Member Services Representative (~25hrs/wk)
    • Schedule: First ~30 days @7:30am-3:30pm Mondays through Thursdays= ~32hrs/wk
    • Days ~30-90 will be Sundays through Wednesdays, with the occasional Thursday shift
      • Sundays @ 8:15am-4:15pm or 10:30am-6:30pm
      • Mondays@ 8:15am-2:00pm 
      • Tuesdays/Wednesdays @ 8:15am-1:15pm 
      • Thursday coverage as needed

  • The above schedule includes Weekly Team Meetings Mondays @1-2pm. 30-minute lunch breaks for shifts 5+ hours in length will be unpaid. Starting Base Compensation @ $20/hr & 4% vacation and bonuses available for hitting performance metrics. After Probation Period opportunity for an increase in compensation based on hitting set performance targets (the sky is the limit based on your performance)

Hurry – this job will not last Preference will be given to an individual who possesses professional experience in a similar administrative role (especially in Health & Wellness)
Perks:
  • Extended health care (after 90 days Probationary Period)
  • Dental care (after 90 days Probationary Period)
  • Vision care (after 90 days Probationary Period)
  • Employer contribution to Group Retirement Savings Plans
  • Paid time off
  • Casual dress
  • Flexible schedule
  • Wellness program
  • Company events
  • On-site gym
  • Tuition reimbursement
  • Store discount

Some slight flex in the schedules would be permitted if agreed to ahead of time, but this is a general guideline for current needs, and as the needs change.
If you feel you are the person we are looking for in this position please apply with:
  • Your cover letter, including 
    • Why do you feel you are the best candidate (hint- hit on each of the above-listed traits we listed looking for is a great start)
    • Full confirmation of initial schedule; confirmation of start date

If you do not include these above points, you will not be considered and will not receive a response (this position requires attention to detail, so this step is a necessity- answer the question prompts, please). Only candidates selected for an interview will be contacted. No phone calls, please.

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