Solution Architect

4 months ago

Ottawa ON, Canada Wipro Technologies Full time

Title: Salesforce Technical Architect


Brief Summary of Role:
Salesforce Technical Architect designs the key technical components of the solution and helps direct Appirio technical resources to develop and deliver the project deliverables. The Integration architect reduces the overall project technical risk by uncovering design issues early in the project life cycle, shares implementation best practices, and recommends solution alternatives. Additionally, the integration architect often conducts design/code reviews during major project milestones.

Responsibilities:

  1. Conducts business with the utmost professionalism including:
  2. Fulfills commitments consistently on-time and proactively escalates commitments that are in jeopardy.
  3. Responds promptly to requests and never allows queries to fall into a "black hole."
  4. Attends meetings on time, always.
  5. Judges the tradeoffs with technology and feasibility and makes choices that fit the constraints of the project.
  6. Familiar with project management fundamentals and fulfilling the project management role on projects.
  7. Designs and implements business technology solutions focused on cloud-based business applications, specifically, Salesforce, and other custom solutions.
  8. Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration, testing and deployment.
  9. Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution.
  10. Provides mentoring and guidance to other team members, including offshore team members.
  11. Serves as subject matter expert.
  12. Confident and willing to challenge a customer and guide the customer towards the appropriate solution for their needs and push back if a customer is asking for solutions that aren't in their best interest.
  13. Ability to guide customer towards creative uses of standard cloud software functionality to meet business requirements instead of simply relying on custom code solutions.
  14. Participates actively in Discussions, building a reputation as a go-to resource for the toughest problems. Contributes to the Asset Libraries, Cloud Management Center, sponsors new employees, and presents Cool Code at Lunch and/or Continuing Ed sessions.
  15. Provides pre-sales support as requested.
  16. Achieve published company utilization targets.
  17. Oversee technical decisions and activities of Wipro project teams including dividing up work, assigning to team members, and monitoring for quality.
  18. Understand platform limitations and design alternatives to work around limitations.
  19. Identify when business requirements conflict with technical capabilities.
  20. Monitor technical deliverables for consistent quality as well as compliance with Wipro standards.
  21. Partner with project managers to monitor project status and risk areas.
  22. Demonstrate knowledge to design and build high-performance technical solutions on the Salesforce platform.


Education and Required Experience:

  1. Requires Bachelor’s degree in Computer Science, Software Engineering, Management Information Systems, and/or a related field plus five years of experience with Salesforce development or equivalent combination of education and experience.
  2. 8+ years project experience in a hands-on technical leadership position.
  3. 5+ years of experience with Salesforce in a development or configuration capacity, 8+ years of experience highly preferred.
  4. Service Cloud Certification Required.
  5. One or more current Salesforce certifications (Administrator/Advanced Administrator, Platform Developer 1 or 2, App Builder, Sales/Service Cloud), multiple certifications highly preferred.
  6. Knowledge of Salesforce Best Practices using Apex and LWC Components.
  7. Knowledge of Salesforce Integration Patterns.


We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

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