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Director of Client Services

3 months ago

Edmonton, Canada Robert Half Full time

Join our Edmonton Team Our Management Resources practice group is looking for a talented, focused, results-oriented Client Services Director to join us


Job Summary:


As Client Services Director, your responsibilities will include:

  • Develop, grow, and nurture client relationships
  • Marketing our services via video, telephone and in-person meetings with new and existing clients to expand the utilization of our services while providing an outstanding customer experience.
  • Identify and discuss future project initiatives with clients, ensure clients' expectations are met and match contractors' skill sets with client engagement requirements, presenting highly skilled contractors to the client.
  • Participate in professional industry associations to increase our presence within the local finance and accounting community.


In Addition:

  • Building and maintaining a robust and appealing online brand presence, in line with Robert Half’s social media strategy and cultural growth objectives, to network, build relationships and generate placement and sales opportunities
  • Creating targeted customer e-mailshots
  • Using the Salesforce Planner to establish robust call planning schedules to customers
  • Attending or hosting in-person/virtual client and candidate events to generate new business opportunities and promote networking and relationship building
  • Adhering to company compliance and regulatory guidelines
  • Putting ethics first and doing the right thing in all situations
  • Fostering a culture of belonging where everyone can connect, thrive and grow
  • Adapting, evolving and investing your energy in delivering new ideas and solutions
  • Empowering people to drive the success of our clients, colleagues and candidate and better our communities.


Qualifications:

  • Accounting or Finance degree preferred.
  • MBA and/or CPA highly desirable; other desired professional designations include CIA, CMA and CISA.
  • 5+ years' experience working in a Big 4 or international public accounting/consulting environment is preferred.
  • Successful candidates will have excellent business development, negotiation, communication and problem-solving skills.
  • Ability to define and discuss project requirements with senior-level executives.


Robert Half is committed to creating an inclusive, equal, and diverse culture and believe in diversity of thought and perspective.

We are fully focused on equality and understand the value of characteristics that make every individual unique.

We are dedicated to having a community that reflects and represents our customers.