Senior Product Manager

2 months ago

Old Toronto, Canada Momentum Financial Services Group Full time

Momentum Financial Services is a leading provider of financial services in North America. For 40 years, we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Through our retail network of over 400 locations, known as Moneymart, Insta Cheques and the Cheque Cashing store, we provide access to cash and related products to help our customers achieve their goals.

Our highly skilled workforce puts customers first in everything we do. We serve 2 million people annually with diverse and innovative financial products such as loans, cheque cashing, money transfer and prepaid cards. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.

Job Description

GENERAL FUNCTION

As a Senior Product Manager, you will work with business owners and executives to drive the product vision and roadmap. You will manage and prioritize the product backlog, gather and refine business requirements, and translate them into technical specifications. Additionally, you’ll collaborate with cross-functional teams, including design and technology, to ensure smooth product delivery. This role requires managing risks, making timely decisions, and ensuring quality to deliver a successful product that meets both customer needs and business objectives.

DUTIES/RESPONSIBILITIES

  1. Develop a deep understanding of customer needs and market trends to inform product decisions.
  2. Work closely with the technology team to develop a deep understanding of product architecture and collaborate on delivering technical solutions.
  3. Communicate product vision and progress to stakeholders, ensuring alignment and transparency.
  4. Gather feedback from internal and external stakeholders and adjust the product strategy as necessary.
  5. Collaborate with UX/UI designers to ensure a seamless and intuitive user experience.
  6. Align with the business on common strategies and manage cross-team dependencies.
  7. Foster a culture of innovation, collaboration, and continuous improvement within the product team.
  8. Partner and coordinate with IT, Commercial Business, marketing, ops, and other teams to prioritize, define, and execute new product launches and product enhancements.
  9. Translate business requirements into detailed technical specifications for the development team to implement.
  10. Partner with teams to gather requirements and facilitate projects using Agile methodologies.
  11. Co-develop user stories, with the help of a Business Analyst, and manage the backlog, creating value for both the business and our customers.
  12. Lead feature prioritization and backlog management to ensure the most impactful features are delivered on time.
  13. Lead, plan, and track the product through all phases of the lifecycle from project inception to market introduction.
  14. Understand the technical team’s operational process to ensure seamless delivery and support throughout all phases.
  15. Act as the primary contact for the IT team for information, work prioritization, and decision-making.
  16. Approve releases and ensure a high level of quality by working with quality assurance teams.
  17. Ensure compliance with industry regulations and standards, maintaining a focus on security and privacy.
  18. Manage and mitigate risks associated with product development and deployment.
  19. Work closely with Fraud, Risk, and other supporting functions to understand and help implement business process changes based on evolving needs.
  20. Make continuous improvements and iterations to the product to deliver both incremental revenue and enhanced customer experience.
  21. Help prioritize product features and enhancements based on feedback and evolving business needs.
  22. Contribute to and participate in steering committees to provide status on ongoing projects and production defects.
  23. Monitor and analyze product performance, using data to drive decisions and measure success.
  24. This role reports into the Head of Cards & Ancillary Products.
Qualifications

EDUCATION

  • Bachelor's degree in business, computer science, or a related field.

QUALIFICATIONS

  • Proven experience as a Senior Product Manager or similar role in product management, business analysis or management consultant.
  • Experience in the Financial Services industry.
  • Strong understanding of Agile methodologies and experience working in Agile environments.
  • Excellent communication, presentation, and leadership skills.
  • Ability to manage multiple priorities and projects simultaneously.
  • Strong analytical and problem-solving skills.
  • Experience with product lifecycle management, from inception to market introduction.
  • Proficiency in using product management tools and software (i.e. Trello, Jira, Smartsheet, MS Project, GanttPRO).
  • Ability to work collaboratively with cross-functional teams and stakeholders.
  • Customer-focused mindset with a passion for delivering high-quality products.
Additional Information

Additional Information

*Notice to Ontario Applicants – Momentum Financial Services Group is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment, and selection process. If you are selected for an interview, please notify Momentum Financial Services Group if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, we will work with you to determine how to meet your needs.

All your information will be kept confidential according to EEO guidelines.

Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.

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