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Team Lead
4 months ago
**Poste**: _**Chef d'Équipe - Service à la Clientèle - **_ Poste permanent (temps plein)
Ranger Design est le principal fabricant et fournisseur de services de solutions innovantes d'aménagement de flotte et d'équipement de fourgonnettes commerciales au Canada et aux États-Unis. Grâce à notre vaste gamme de produits innovants et de solutions clé en main, nous permettons aux distributeurs, aux flottes, aux équipementiers et aux professionnels du commerce d'optimiser leur espace de chargement tout en améliorant leur productivité.
**Comment est l'environnement de travail chez Ranger ?**
Rejoignez notre équipe et ouvrez la porte aux possibilités Chez Ranger, nous nous efforçons de vous offrir une expérience enrichissante où vous êtes mis au défi et pouvez faire une différence chaque jour. Nous travaillons tous comme une seule équipe chez Ranger, dédiée à la création d'expériences client de classe mondiale dans un environnement dynamique, agile et transparent. En travaillant avec nous, vous pouvez être innovant, grandir, donner le meilleur de vous-même et être fier de ce que nous accomplissons en tant qu'entreprise.
Ranger Design est actuellement à la recherche d'un(e) Chef d'équipe bilingue (français et anglais) à temps plein dans le domaine du service client, avec un minimum de 5 à 7 ans d'expérience, pour rejoindre notre équipe dynamique.
En tant que Chef d'équipe, vous collaborerez avec le Gestionnaire du Service Client pour superviser et soutenir une équipe de première ligne composée de spécialistes du support client compétents, garantissant la prestation d'un service exceptionnel à nos clients.
Continuez à lire
**PRINCIPALES RESPONSABILITÉS**:
Sous la supervision du Responsable du Service à la Clientèle, vous assumerez les responsabilités suivantes:
- Fournir des conseils et un encadrement à l'équipe du service client pour assurer des performances élevées et le respect des normes de l'entreprise.
- Surveiller et évaluer les interactions avec les clients pour garantir que les normes de qualité sont respectées, en offrant des commentaires et des formations si nécessaire pour améliorer les performances.
- Parfois, gérer les problèmes et les plaintes des clients, en garantissant une résolution efficace et la satisfaction du client.
- Suivez les mesures de performance de l'équipe telles que les temps de réponse, les taux de résolution et les scores de satisfaction client, et prenez les mesures correctives nécessaires pour atteindre les KPI.
- Identifier les domaines d'amélioration des processus au sein de l'équipe du service client, en collaborant avec d'autres départements pour mettre en œuvre des solutions qui améliorent l'efficience et l'efficacité.
- Devrait exécuter les mêmes processus de travail et activités que les membres de l'équipe au moins 60 % du temps.
- Travailler avec un degré limité de supervision, en se concentrant sur de nouvelles tâches complexes.
- Autres tâches assignées.
**EXIGENCES DU POSTE**:
- Expérience antérieure dans un rôle de service à la clientèle, avec une expérience démontrée en leadership ou en supervision, de préférence.
- Excellentes compétences en communication verbale et écrite en anglais et en français, avec la capacité de communiquer efficacement avec les clients, les membres de l'équipe et les autres parties prenantes.
- Solides compétences interpersonnelles, avec la capacité de motiver, d'encadrer et de développer une équipe de représentants du service client.
- Fortes capacités de résolution de problèmes, avec la capacité de résoudre rapidement et efficacement les problèmes et les escalades des clients.
- Une concentration centrée sur le client, avec un engagement à fournir un service exceptionnel et à établir des relations clients positives.
- Excellentes compétences organisationnelles, avec la capacité de prioriser les tâches, de gérer efficacement le temps et de respecter les délais dans un environnement en évolution rapide.
- Capacité à travailler en collaboration avec des équipes interfonctionnelles.
- Flexibilité et adaptabilité pour s'adapter aux priorités changeantes, aux besoins des clients et aux exigences de l'entreprise.
- Maîtrise de l'utilisation des logiciels de service client, des systèmes CRM (Salesforce), ERP (Epicor) et d'autres outils pertinents pour gérer les interactions clients et suivre les mesures de performance.
- Capable de s'adapter facilement aux nouvelles technologies.
- Éducation : Un diplôme d'études secondaires ou l'équivalent est généralement requis, avec une éducation ou une formation supplémentaire en service à la clientèle ou en leadership préférable.
**Toutes les demandes seront traitées de manière confidentielle.**
- Open position_
**Position**:Team Lead - Customer Service**
Permanent position (full-time)
Ranger Design is the lead manufacturer and service pr #J-18808-Ljbffr
