Adjoint Directeur Room Service
1 month ago
Description de l'entreprise
Raffles Hotels & Resorts est un groupe hôtelier international de luxe offrant des choix de destinations inspirantes.
Chaque hôtel du groupe se distingue par sa propre personnalité et par le respect d’un service d’excellence auprès de nos clients.
Notre but premier est d’attirer et de garder nos collaborateurs au sein du groupe en offrant les meilleures opportunités de carrière et de développement.
Dans ce cadre-là, l’hôtel Le Royal Monceau - Raffles Paris, Palace entièrement rénové par Philippe Starck, est composé de 149 chambres et suites dont 3 appartements privés, d’un Spa Clarins & myBlend, de quatre restaurants : Matsuhisa Paris, dédié à la gastronomie péruvo-japonaise par le Chef Nobu, Il Carpaccio, italien étoilé en partenariat avec Da Vittorio***, La Cuisine connu pour ses petits déjeuners et brunchs d’exception, et Le Bar Long proposant une carte internationale tout au long de la journée, d’innovants cocktails et de délicieux tapas. L’hôtel est connu comme le plus parisien et contemporain des Palaces à travers : une Art Concierge – une salle de cinéma - une galerie d’Art - un concept store La Librairie des Arts.
Le plus contemporain et le plus parisien des palaces.
Description du poste
Dans le cadre de notre engagement constant à offrir une expérience inoubliable à notre clientèle prestigieuse, nous recherchons un(e) Adjoint(e) Directeur(trice) Room Service passionné(e) et dynamique pour rejoindre notre équipe.
MISSIONS
- Superviser et coordonner les activités quotidiennes du service de Room Service.
- Assurer la qualité et l'excellence des prestations offertes à nos clients.
- Manager et motiver l'équipe afin de garantir un service personnalisé et irréprochable.
- Participer à la formation continue des collaborateurs.
- Gérer les stocks et les approvisionnements en collaboration avec les fournisseurs.
- Veiller au respect des normes d'hygiène et de sécurité.
- Contribuer à l'optimisation des coûts et à la gestion des budgets.
- Analyser les retours clients et mettre en place des actions correctives si nécessaire.
- Collaborer avec les autres départements de l'hôtel pour assurer une harmonie et une fluidité dans le service.
Qualifications
- Vous êtes titulaire d'un diplôme en hôtellerie-restauration ou équivalent.
- Vous justifiez d'une expérience significative dans un poste similaire, idéalement dans un établissement de luxe.
- Vous avez de solides compétences en gestion et management d'équipe.
- Vous maîtrisez parfaitement le français et l'anglais ; une troisième langue serait un atout.
- Vous possédez une excellente présentation et avez le sens du détail.
- Vous êtes flexible, réactif(ve) et savez gérer les situations d'urgence avec sang-froid.
- Votre passion pour le service et votre sens de l'accueil sont vos principaux atouts.
Informations supplémentaires
- Treizième mois.
- Prime indemnité repas.
- Pass Navigo : Prise en charge à 100%.
- Heures supplémentaires.
- Mutuelle.
- Nuitée Collaborateur.
- Carte Heartist Accor.
- Avantages Spécifiques.
- Et bien plus encore...
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