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Accounts Receivable Specialist

4 months ago

Port Coquitlam, Canada ePac LLC Full time

ePac Flexible Packaging is a rapidly growing company with locations across the United States, Canada, Europe, and Indonesia. Built on break-through digital printing, ePac is at the crossroads of advanced technology and manufacturing. ePac’s mission is to provide locally-based consumer packaged goods companies the ability to compete with large brands with great packaging. Our customers are predominantly locally-based small and medium-sized CPGs, many of whom are focused on creating natural and innovative products for their consumers. Since opening our first manufacturing facility in 2016, our mission has been clear – to help small brands obtain big brand presence, give back to the communities we serve and contribute to the creation of a more sustainable, circular economy.

SUMMARY OF POSITION

The Accounts Receivable (“AR”) Specialist will be responsible for accounts receivable, billing and collections duties. This will include but is not limited to collections of outstanding accounts receivables, resolving billing discrepancies, facilitating customer inquiries, and reducing accounts receivable delinquency.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Produce, maintain and review weekly accounts receivable aging report and identify open accounts for collection efforts
  • Identify issues attributing to account delinquency and discuss with the sales team, operations and plant controller
  • Send daily past due and delinquent notifications to customers via email
  • Make outbound collection calls in a professional manner while maintaining and improving customer relations
  • Resolve client-billing issues and rescue accounts receivable delinquency
  • Reconcile customer accounts and provide supporting documents to customers
  • Post cash activity to the general ledger on a daily basis
  • Check deposits
  • Cash reconciliation
  • Stay current with invoicing on a daily basis
  • Process credit applications and update account information
  • Process credit memos
  • Document and maintain training material for billing and collections procedures
  • Train staff at plants on an as needed basis, particularly sales support staff
  • Other duties as assigned

JOB KNOWLEDGE, SKILLS & ABILITIES

  • Strong customer service and client relationship building skills
  • Ability to work independently and with enthusiasm
  • Ability to communicate with multiple audiences within the organization
  • Proficiency with Microsoft Excel, Microsoft Word and Google Sheets
  • Knowledge of Microsoft Dynamics NAV preferred
  • Excellent analytical skills and ability to meet process deadlines

EXPERIENCE AND EDUCATION

  • High School diploma or equivalent required with2+ years previous experience in accounts receivable, collections, debt solutions and/or payment solutions
  • Experience working with start-up companies and fast-growing businesses, preferred
  • Working knowledge of cloud accounting tools with preference in SAP Concur, QuickBooks, Dynamics NAV SalesForce & Google business tools
  • Good understanding of accounting life-cycle

OTHER

This job description is not intended to be all inclusive, and employees will also perform other reasonable related business duties as assigned by management.

The company reserves the right to revise or change job duties as needed. This job description does not constitute a written or implied contract of employment.

BENEFITS

We offer an excellent benefit and compensation package that consists of the following:

  • 15 days (6%) vacation entitlement
  • Statutory holidays
  • Company paid - Health; Dental; Vision Insurance
  • Company paid - Life Insurance & ADD, Short Term & Long Term Disability
  • RRSP Plan with generous company match to 3%
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