Shift Lead

3 weeks ago

Old Toronto, Canada AXIATA DIGITAL ADVERTISING SDN BHD Full time

BRAND: FOX HOME

LOCATION: UPPER CANADA MALL FOX HOME

Fox Group (9,000+ employees globally) - a leading, fast growing retailer and partner of choice to operate several well-known retail banners in Israel, Europe, and Canada.

JOB DESCRIPTION - PART TIME SHIFT LEADER

OVERVIEW

The PT Shift Leader (PTSL) plays an important role in driving sales for the organization. The Shift Leader will meet personal selling goals and will coach and motivate associates to achieve their own goals as well. The Shift Leader ensures customers have a consistent, quality experience while supporting management in meeting Company expectations and initiatives. The Shift Leader will ensure store standards, which include but are not limited to visual presentation, merchandising, and back of house operations, as per Company direction.

The Shift Leader must have flexible availability which includes the ability to work during peak and non-peak times, weekends, and holidays. This allows the Shift Leader to open or close the store as well as provide coverage during peak times to cover breaks, meetings, and other times as determined by the Store Manager (SM) or Assistant Manager (ASM). The Shift Leader helps set the pace on the sales floor and models desired selling behaviors at all times. The Shift Leader could be scheduled up to 25 hours per week; however, hours may flex up to 30 hours (with District Manager approval) based on the needs of the business.

KEY ROLES/RESPONSIBILITIES

  • Provide and ensure legendary customer experiences consistently.
  • Execute on company strategies.
  • Train and motivate associates to improve selling and customer service performance.
  • Lead selling and service efforts as the MOD during scheduled shifts.
  • Assist customers with wardrobe styling and share up-to-date fashion knowledge.
  • Display expert product knowledge of product, company history, company policy, and store/company strategies.
  • Assist in resolving customer service matters in the absence of SM/AM.
  • Communicate individual and team performance feedback to management.
  • Ensure associates consistently demonstrate client service standards.
  • Assist SM/AM in conducting new associate onboarding and sales training.
  • Ensure adherence to all company policy, procedures, and guidelines in the absence of SM/AM.
  • Assist in meeting payroll goals by ensuring appropriate floor coverage and maintaining a selling focus in the absence of SM/AM.
  • Ensure associates receive scheduled breaks and meal periods in the absence of SM/AM.
  • Perform opening and closing duties when needed.
  • Perform merchandise flow duties for the sales floor and backroom as directed.
  • Provide leadership or assistance with floor sets, window changes, and other merchandising and visual expectations.
  • Perform POS transactions on designated shifts and execute management functions in the absence of SM/AM.

REQUIRED SKILLS/EXPERIENCE

  • Supervisory experience in a comparable retail environment.
  • Proven ability to lead sales team; viewed as a leader among peers.
  • Demonstrated ability to achieve individual selling goals and metrics.
  • Demonstrated sales accountability, able to analyze selling reports, identify business trends, and react quickly to the needs of the business.
  • Exceptional interpersonal, communication, and customer service skills.
  • Ability to make decisions and mediate conflict within a team environment.
  • Proficient in windows-based software such as Excel, Word, and Outlook.

PHYSICAL CAPABILITIES

  • Ability to work a flexible schedule (which includes nights, weekends, and holiday availability).
  • Ability to bend, lift, open, and move product and fixtures up to 50 lbs., as needed.
  • Ability to climb step stools and ladders.
  • Ability to stand/walk for long periods of time.
  • Possess manual dexterity and hand-eye coordination.
  • Ability to travel to other store locations (if needed) and attend district meetings.
  • This position involves constant moving, talking, hearing, reaching, grabbing, and standing for long periods of time. May occasionally involve stooping, kneeling, crouching.
  • Ability to work as part of a team.
  • Ability to effectively communicate with customers, peers, and management.

Fox Group is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

We thank all applicants for your interest in this exciting opportunity; however, only qualified applicants will be contacted.

#J-18808-Ljbffr

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