Current jobs related to Director Call Centre Customer Care - Salisbury - Nordia

  • Restaurant Cashier

    3 months ago

    Salisbury, Canada Richibucto Food Services Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Restaurant **Tasks**: - Operate cash register - Process money, cheques and credit/debit card payments - Scan items - Receive payment for goods or services - Stock shelves and clean counter area - Greet customers - Provide customer...

  • ATM Service Technician

    4 months ago

    Salisbury, New Brunswick, Canada Perativ Full time

    Salary: JOB SUMMARYSince 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. We are helping our customers, materially reduce their ATM management cost, improve their customer experience and make their operations more productive. Operating ATMs for banks (such as BMO and RBC), major...

  • ATM Service Technician

    3 months ago

    Salisbury, Canada Perativ Full time

    Salary: JOB SUMMARYSince 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. We are helping our customers, materially reduce their ATM management cost, improve their customer experience and make their operations more productive. Operating ATMs for banks (such as BMO and RBC), major...

  • early childhood educator

    2 months ago

    Salisbury, Canada Wee College Salisbury Full time

    Work Term: PermanentWork Language: EnglishHours: 35 to 40 hours per weekEducation: College/CEGEPExperience: Experience an assetWork site environmentNoisyNon-smokingAir conditionedWork settingChild care centreTasksAssess the children's development in order to prepare a learning plan tailored to his needs.Maintain daycare equipmentAssist early childhood...

  • Retail Sales Associate

    2 weeks ago

    Salisbury, New Brunswick, Canada Alcool NB Liquor Full time

    About the RoleCasual Retail Sales Associates (RSAs) are key members of the Alcool NB Liquor Retail team who deliver exceptional customer service and drive sales in a fast-paced environment.Key ResponsibilitiesProvide excellent customer service and engage with customers to build strong relationshipsEducate customers on products and make recommendations to...

  • Food Service Team Lead

    4 days ago

    Salisbury, New Brunswick, Canada Tim Hortons Full time

    {"h2": "Job Summary", "p": "As a Food Service Supervisor at Tim Hortons, you will be responsible for leading a team of food service staff to provide exceptional customer service and ensure the highest quality of food and beverages. You will be the face of our brand, ensuring that every customer interaction is positive and memorable.", "ul": [{"li": "Lead a...

  • Food Service Team Lead

    4 days ago

    Salisbury, New Brunswick, Canada Tim Hortons Full time

    {"h2": "Job Summary", "p": "As a Food Service Supervisor at Tim Hortons, you will be responsible for leading a team of food service staff to provide exceptional customer service and ensure the highest quality of food and beverages. You will be the face of our brand, ensuring that every customer interaction is positive and memorable.", "ul": [{"li": "Lead a...

  • Team Member

    3 months ago

    Salisbury, Canada Tim Hortons - SALISBURY Full time

    Tim Hortons is always on the lookout for individuals who focus their attention on "Great Customer Service." We have excellent opportunities for those that have these skills. **Position Description**: As a team member - your top priority is guest satisfaction. Whether you are the very first person our guests encounter or producing quality finished bakery...

  • Team Member

    3 weeks ago

    Salisbury, Canada Tim Hortons - SALISBURY, NEW BRUNSWICK Full time

    Tim Hortons is always on the lookout for individuals who focus their attention on "Great Customer Service." We have excellent opportunities for those that have these skills. **Position Description**: As a team member - your top priority is guest satisfaction. Whether you are the very first person our guests encounter or producing quality finished bakery...

  • Food Service Team Lead

    2 weeks ago

    Salisbury, New Brunswick, Canada Tim Hortons Full time

    Job SummaryWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Tim Hortons. As a Food Service Supervisor, you will be responsible for leading a team of food service staff and ensuring that our customers receive exceptional service and high-quality food.Key ResponsibilitiesTeam Leadership: Supervise and coordinate the...

  • Food Service Supervisor

    2 weeks ago

    Salisbury, New Brunswick, Canada Tim Hortons Full time

    Job SummaryWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at Tim Hortons. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that our customers receive exceptional service and high-quality food products.Key ResponsibilitiesLeadership...

  • Food Service Supervisor

    2 weeks ago

    Salisbury, New Brunswick, Canada Tim Hortons Full time

    Job SummaryWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at Tim Hortons. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that our customers receive exceptional service and high-quality food products.Key ResponsibilitiesLeadership...

  • Casual PPT Retail Sales Associate

    1 month ago

    Salisbury, Canada Alcool NB Liquor Full time

    Alcool NBLiquor CasualRetail Sales Associate Bilingual & English Essential information Title:  CasualRetail Sales Associate Location: Store 47 Salisbury Schedule requirements:  Open Availability Language requirement: Written and spoken in English. Some positions require written and spoken in French and in English Compensation:...

  • Cashier

    3 months ago

    Salisbury, Canada Your Independent Grocer Full time

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®. At Your Independent Grocer, we...

Director Call Centre Customer Care

4 months ago

Salisbury, Canada Nordia Full time
Aperçu:

Every day, thousands of us at Nordia are building trusted connections and advanced solutions to deliver outstanding customer experience for leading brands across Canada.

You are a seasoned operations management leader? You are all about achieving the highest level of efficiency by balancing costs, ensuring quality, and engaging employees? If you like to stay on top of the trends in operations management and you’re looking for a stimulating career that will allow you to put your best practices to good use, then we’ve got an excellent career opportunity for you at Nordia. You will have the chance to join a dynamic team of innovators and manage day-to-day operations of our contact centre in Moncton (hybrid position).

As a Director of Operations, reporting to the Vice President, Operations, you are accountable to develop plans, budgets and objectives that balance and provide great customer service, satisfied employees, effective productivity, and generate revenues. You are responsible for the development and motivation of call center employees; to ensure the attainment of financial, revenue and service objectives defined for the business. You have strong business acumen for sales and retention call types. Responsabilités:
  • Direct, coordinates and controls the activities of the Management. Establish the objectives and ensure the development of the policies and procedures attached to the various activities. Plan and manages the operational budget.
  • Enable the development of the human resources available under his/her management. Enable good communication to the employees and amongst themselves. Stimulate the development of each resource and ensure they respect the corporate values. Support the work teams under his/her management and with other internal and external teams.
  • Ensure the operational processes and procedures are maximized to maintain balance between the quality of the service offered to the customers and the profitability of the company
  • Establish and recommend objectives and strategies for all activities pertaining to the operations, ensure workforce planning is adequate.
  • Implement control mechanisms and makes all necessary follow-ups to ensure the success of activities meet established standards of service to the customer.
  • Participate in Management Meetings and to the different project committees under his/her management.
  • Establish and maintain business strategies with the other Nordia Directors and also with our customers, partners and suppliers.
Qualifications:

Qualifications and level of education
  • University degree in Business Administration or equivalent
  • 5 to 8 years of proven experience in operations management, operational process development and/or workforce management
  • Strong ability to understand client business priorities, issues and people impacts
  • Demonstrated ability to create and build multiple partnerships
  • Strong communication and interpersonal skills
  • Strong requirement to understand key Client customer satisfaction drivers & present opportunities for improvement in process, policies and practices back to the Client
  • Bilingualism is an asset
Skills and sought competencies
  • A passion for innovation beyond the status quo
  • Ability to empower
  • Coaching
  • Communication skills
  • Ability to manage change
  • Effective management of teams
  • Engagement to the attainment of objectives
  • Result oriented.
  • Decision maker
  • Commitment
  • Customer oriented.
Why Nordia?

It's simple: our top priority is to provide a rewarding environment for our employees. That's why we are proud to offer competitive compensation, excellent benefits, and stimulating work environment. We offer a hybrid work environment, alternating between working from home and our modern head office in downtown Laval.

According to the most recent internal survey, our employees confirm it: 90% of them would recommend Nordia as an employer to their family and friends We are also on Waterstone's prestigious list of Canada's Most Admired Corporate Cultures, and we were recognized for our excellence in human resources at the recent Dunamis Awards gala.

Want to learn more about our career opportunities and what makes Nordia the best place to work? to find out

#GP #J-18808-Ljbffr