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Senior Manager, Payments

4 months ago

St Catharines, Canada Meridian Credit Union Full time

St Catharines Corporate Office
St Catharines, ON L2S 3W3, CAN

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.

This role will support the Director, Cards & Payments in executing and supporting the strategic vision for payment methods for Meridian and motusbank. As a key member of the Cards & Payments team, the Senior Manager, Payments will provide strategic and operational oversight, manage a team of Payment Specialists, address day-to-day issues, and support new payment opportunities and innovations for the Meridian group of companies. The Senior Manager will be responsible for managing payment services, building effective relationships with internal /external partners, supporting regulatory compliance requirements, and actively informing, executing, and supporting payment innovation initiatives. Payment industry knowledge, experience and an ongoing learning practice is essential to stay abreast of best practices, industry trends, regulations, and emerging technologies within the payments landscape. The Senior Manager should be proactive, forward-thinking, collaborative, and support the evolving needs of the payments team, payment services, and payments innovation.

Is this role right for you? In this role, you will:

Management

  • Lead and coach a team of business SMEs championing a high-performance and inclusive work environment.
  • Build and maintain solid, professional, working relationships with peers within the payments industry and Meridian group of companies.
  • Active member of the Cards & Payments Leadership Team.

Projects & Initiatives

  • Proactively recommend initiatives that support payment evolution and innovation for the Meridian group of companies, through the lens of providing an exceptional Member experience.
  • Manage strategic payment initiatives (including Payments Modernization), including the end-to-end approval process, and lead the associated execution and change management. Work as a subject matter expert on these initiatives and collaborate with technology teams and external vendors.
  • Participate in the development of future payment products and services that support the Meridian for Good strategy.
  • Provide recommendations, analysis, and support business decisions that are member-centric, cost effective and revenue driven.
  • Provide input and support initiatives including business case, project charters, business requirements, and executive requests.
  • Research emerging trends and best practices to determine implications of proposed payment solutions.
  • Keep abreast of internal Meridian and external partner/vendor/association system changes and/or projects that may have a direct or indirect impact on payments.
  • Review and make recommendations to the Director, Cards & Payments regarding existing and new payment partners and contracts.
  • Develop, evaluate, and update payment documentation and training material as required.

Maintenance & Support

  • Effectively manage and support a variety of payment services, including:
    • ATM/POS Channel management
    • Debit Card management
    • Interac e-Transfers
    • Cheque Clearing
    • Wires
    • Bill Payments
    • AFT
  • Leverage ongoing payment analysis, key performance indicators, and metrics to highlight trends to make recommendations that will enhance systems, processes, products, and services.
  • Maintain status checklists and reports for monitoring performance and progress including compliance with service and operational standards.
  • Review and provide insights and commentary on monthly volumes, costs, and variance reports.
  • Effectively manage Payments P&L and budget to support Meridian’s strategic objectives.

Leadership & Relationship Management

  • Proactively manage and work with external partners: provide/receive/review reporting, ensure process changes are implemented and research additional services available to improve efficiency within the Payments team.
  • Communicate new updates to policy and procedures and service disruptions/outages to all appropriate stakeholders.
  • Maintain a high level of communication with Operations and Delivery to deliver quality support and meet service standards.
  • Liaise with internal and external partners as appropriate to assist with the resolution of unique payment issues.
  • Prepare vendor meeting materials, lead discussions, and review vendor contracts and propose changes where warranted.

Regulatory

  • Accountable for Compliance regulations, annual audits, attestations and execution of action plans.
  • Manage various standards and internal controls in areas relating to the administration of payments by working with key stakeholders.
  • Determine appropriate solution to errors or omissions using established policies, including regulatory requirements.
  • Responsible for regulatory processes to ensure risks are mitigated and compliance requirements are met.
  • Keep abreast of regulatory changes assessing the need to create or update existing policy and procedures. Participate in annual audit by external auditors.

We’d Love to Work with You If You Have the following skills and abilities:

Knowledge, Skills, and Abilities

  • Demonstrated ability to think strategically, with a strong ability to translate vision into execution.
  • Proficient in payments regulations.
  • Demonstrated leadership and interpersonal skills.
  • Strong organizational, analytical and time management skills.
  • Strong written and verbal communication skills.
  • Understand business risks and exhibits sound judgement and decision-making capabilities.
  • Demonstrated ability to effectively manage payment products, services, and operations.
  • Strong proficiency in payments regulations.
  • Strong organizational, analytical and time management skills.
  • Strong written and verbal communication skills.
  • Understand business risks and exhibits sound judgement and decision-making capabilities.
  • A passion for new product development and payment innovation.

Education, Designations, Training, and Experience

  • 5-10 years of experience in the financial services industry
  • 5+ years of external experience in the Payments space, in one or more of the following areas:
    • ATM/POS Channel management
    • Debit Card management
    • Interac e-Transfers
    • Cheque Clearing, Wires, Bill Payments, AFT
    • Cash Services
    • Payments Modernization
    • Relationship Management (including external vendors)
    • Interac (including supporting Annual Audit Process)
  • 5+ years of management experience
  • University Degree or MBA in finance, marketing, or technology
  • Experience in product management and new product development an asset

Office Location: Toronto OR St. Catharines Corporate Office

Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us.

What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
  • We provide you with the tools and technology needed to delight your candidates and clients
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
  • Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
  • This isn't your typical "corporate" job. We work hard and we have fun

Experience the Difference

Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.

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