ServiceNow (TSM/TSOM) Architect

2 months ago

Mississauga, Canada Infosys Limited Full time

Domain: Consulting

Interest Group: Skills

Technology: Infra_ToolAdministration-ITSM | ServiceNow

Company: ITL Canada

Requisition ID: 124421BR

Position Overview:

Infosys is seeking a ServiceNow (TSM/TSOM) Architect. In this role, you should have hands-on experience with ServiceNow TSM/TSOM and its interaction with BSS/OSS systems, including ServiceNow modules CSM (Customer Service Management) and FSM (Field Service Management) in the Enterprise/Consumer/Federal segment. You will significantly contribute to identifying best-fit architectural solutions for one or more projects, develop application designs, and provide regular support/guidance to project teams on complex coding, issue resolution, and execution. You will collaborate with some of the best talent in the industry to create and implement innovative high-quality solutions, participate in Sales, and various pursuits focused on our clients' business needs. You will be part of a learning culture where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Location: Candidates can work out of any one of these locations: Calgary, AB; Mississauga, ON; or Vancouver, BC. This position may require relocation and/or travel to project locations.

Required Qualifications:

  1. Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  2. At least 7 years of experience in Information Technology.
  3. 2+ years’ experience as an Architect in Telecom Service Management.
  4. Experience with ServiceNow TSM/TSOM module and its interaction with BSS/OSS systems, including ServiceNow modules CSM and FSM.
  5. Understanding of Agile methodologies.

Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

  1. OSS/BSS experience with extensive technical design expertise in Service Assurance, Network Assurance, ITSM, Monitoring (application, performance, network resource, etc.), CSM, and Customer Service Portal capabilities.
  2. Experience in driving the technical product definition scope through the development lifecycle.
  3. Ability to lead a multi-disciplinary team to design, develop, test, release, and potentially operate a technical product.
  4. Experience working in large programs and owning a product that is part of a wider portfolio.
  5. Good communication and client interfacing skills.

The job entails sitting and working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per job requirements.

Estimated Annual Compensation:

Ontario: $92,701 to $107,185
British Columbia: $91,400 to $107,185

About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

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