Information Technology Manager

1 month ago

Halifax, Canada Densitas Inc Full time

Densitas is seeking a highly skilled Information Technology Manager with direct experience working in the MedTech or another highly regulated industry to fulfill the Information Technology and Information Security functions at Densitas. Reporting to the VP, Operations and Compliance, the candidate will possess a strong technical background combined with exceptional leadership and analytical abilities. The IT Manager will work directly out of the Halifax office, whenever necessary (~2 to 3 days per week), and take responsibility for ensuring the efficient and secure operation of our IT systems and infrastructure, managing IT projects, and providing excellent support to our internal teams.

RESPONSIBILITIES:

Information Technology (70%):

  1. Lead IT system/equipment qualification, change management, and installation activities; ensuring IT systems and processes achieve performance expectation and align with best security and data governance practices and changes result in minimal disruption to internal teams.
  2. Manage, procure and maintain the organization’s IT infrastructure, including servers, networks, and communication systems for optimal performance in keeping with data governance policies.
  3. Manage user/group access permissions across IT systems (onboarding, role transition, offboarding, etc.).
  4. Own and maintain IT asset lists.
  5. Administer and maintain network management and monitoring software, firewalls, collaboration software, management systems, domains, version control systems, password managers, issue management software, cloud productivity suites, virtual machines, EDR, MDM, and other IT systems.
  6. Procure, configure (e.g., MDM, EDR), track, distribute, and coordinate the return of company laptops, cables and equipment.
  7. Procure and maintain licenses in relation to software and cloud services purchases.
  8. Manage, participate in risk assessments in relation to, and monitor the performance of, IT vendors (including but not limited data back-up, penetration testing, computer/server equipment, managed security training and awareness, EDR, and issue management vendors).
  9. Manage and maintain the organization’s third party cloud infrastructure (architecture planning, scaling, cost optimization, security compliance).
  10. Identify, troubleshoot, and resolve IT issues in a timely manner.
  11. Prepare and manage the IT team’s budget.
  12. Create and maintain VPN connections with remote sites.
  13. Manage Virtual Machines for in-house and customer systems on VMware, Azure and AWS hosting.

Information Security (30%):

  1. Monitor and action, as appropriate, alerts/findings from EDR, penetration testing, and vulnerability testing.
  2. Keep management apprised of critical vulnerabilities, threats, resource needs, and the overall health of the company’s systems.
  3. Draft, evolve, maintain, and test, as appropriate, IT/security standard operating procedures (SOPs), plans, risk registers, the BCDR, and customer-facing IT/security materials.
  4. Establish and implement automated methods of performing system activity reviews and related capabilities.
  5. Prepare responses for customer security reviews (technical, physical).
  6. Manage email, spam, and security configurations (DMARC, DKIM, SPF setup and monitoring).
  7. Perform periodic physical walk-throughs to monitor the company’s conformance with physical security measures.
  8. Enact and maintain the company’s cabling security policy.
  9. Issue, track, and maintain keys, badges, etc.

QUALIFICATIONS:

  1. Bachelor’s degree in Information Technology, Computer Science, or a related field.
  2. Proven experience in IT management within a highly regulated industry (5+ years).
  3. Experienced managing, evolving, and maintaining third party cloud infrastructure.
  4. Experience in IT management within an ISO 27001 certified information security management system (Desired).

Essential Skills:

  1. Expertise in Linux systems administration: provisioning, configuration, backup and procurement.
  2. Expertise in Virtual Machine hypervisor administration.
  3. Expertise in managing third-party cloud infrastructure, including architecture planning, scaling, cost optimization, and ensuring security compliance in cloud environments.
  4. Proven ability to develop, maintain, and test business continuity and disaster recovery plans to minimize disruption during system outages or cyberattacks.
  5. Strong experience managing IT vendors, including service-level agreements (SLAs) for backup services, security training, and hardware procurement. Ability to maintain asset inventories for company equipment (laptops, servers, switches, etc.).
  6. Expertise in managing secure file transfer protocol (SFTP) accounts and configuring user/group access permissions across IT systems, including onboarding, role transitions, and offboarding.
  7. Expertise in administering firewall systems and setting up secure VPN connections, including site-to-site VPNs for remote access and customer environments.
  8. Experience managing cloud productivity suites, including user accounts, permissions, and security configurations for tools like email, collaboration, and document management.

Desirable Skills:

  1. Knowledge of using endpoint detection and response (EDR) systems, monitoring alerts, managing false positives, and implementing security updates to mitigate threats.
  2. Experience managing version control systems and integrating them with project management tools.
  3. Experience procuring, maintaining, and troubleshooting physical IT hardware, including servers, UPS systems, and networking equipment.
  4. Experience drafting and maintaining IT and security policies, standard operating procedures (SOPs), and compliance documentation, particularly related to industry standards like ISO 27001.
  5. Familiarity with establishing and implementing automated methods for performing system activity reviews and related capabilities.

Competencies/behaviours:

  1. Able to clearly convey complex technical concepts to both technical and non-technical stakeholders, including senior leaders and customers.
  2. Demonstrates precision in managing IT systems, ensuring compliance with data governance and security protocols while tracking assets and infrastructure performance.
  3. Takes initiative in resolving IT issues, optimizing infrastructure performance, and ensuring security compliance with minimal disruption to internal teams.
  4. Collaborates effectively with internal teams to drive successful IT project implementations and continuous improvement efforts.
  5. Demonstrates agility in troubleshooting IT issues, optimizing cloud infrastructure, and resolving security vulnerabilities in dynamic environments.
  6. Upholds confidentiality, regulatory compliance, and ethical standards, especially when managing sensitive data, incidents, and IT systems in a highly regulated industry.

Salary range: 95 to 110K

Direct Reports: None.

Job Type: Full-time

Pay: From $85,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Vision care

Flexible language requirement:

  • French not required

Schedule:

  • Monday to Friday

Experience:

  • Computer networking: 5 years (required)
  • Linux: 5 years (required)
  • Azure: 5 years (required)
  • Analysis skills: 5 years (required)

Work Location: In person

Application deadline: 2024-11-05

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