Regional Manager

1 month ago

Toronto, Canada QPS Evaluation Services Inc. Full time

Who we are

Founded in 1995, QPS Evaluation Services Inc. is the world's largest Accredited Field Evaluation Agency and a leading independent third-party testing, certification, and field evaluation organization. Headquartered in Toronto, Ontario, we operate a state-of-the-art testing laboratory with engineering service offices across Canada, the USA, and Europe.

As an accredited Nationally Recognized Testing Body (NRTL) and a division of Applus Laboratories, we pride ourselves on employing top-tier engineering and support staff with unparalleled expertise. Our unmatched customer service demonstrated through exceptional delivery times, cost efficiency, and a positive attitude, has attracted and retained thousands of satisfied customers. As we enter a growth phase, we seek talented individuals to join our engaged workforce. For more information, please visit our website at qps.ca and Applus Laboratories.

Who are we looking for:

We are looking for a Regional Manager - FE to lead and drive excellence within our Ontario-based Field Evaluation (FE) team. This position involves managing a team of approximately 28 professionals, ensuring smooth daily operations, and maintaining high-quality standards in certification services across the province. As Regional Manager, you’ll oversee regional budgets, support business development, and directly interact with clients to guide our certification processes. This role offers the flexibility to work remotely for administrative tasks, with occasional travel within Ontario for on-site evaluations.

What you will do:

  • Leadership & Team Management: Oversee day-to-day operations for a team of approximately 28 FE professionals, providing guidance and support to foster development and operational success.
  • Budget & Forecasting: Manage the Ontario regional budget for FE operations, including preparing annual and monthly revenue forecasts to meet corporate objectives.
  • Client Engagement: Serve as Ontario-based clients' primary point of contact, addressing inquiries about the FE program and certification requirements.
  • Project Coordination: Plan and coordinate field activities within Ontario, including working with external contractors/subcontractors for specialized FE needs.
  • Customer Relations: Handle client feedback and resolve complaints to maintain high satisfaction within the Ontario region.
  • Leadership Support: Assist senior leadership in defining goals, performance objectives, and metrics to execute strategy, ensuring accountability for both team and self.
  • Process Improvement: Continuously review and recommend enhancements for the handling and delivering Field Evaluation Services. Update and request changes to documented procedures as necessary.
  • Staff Development: Identify staff training needs and clarify procedures and requirements; provide ongoing coaching and leadership to the operations team.
  • Customer Support & Quality Assurance: Handle customer complaints regarding Field Evaluation work and ensure all activities comply with applicable policies and QA standards.
  • Compliance & QA: Work with corporate QA to resolve non-conformance issues and ensure all activities comply with industry standards and internal policies.
  • Stakeholder Engagement: Interface with Authorities Having Jurisdiction (AHJs) on Field Evaluation matters, addressing inquiries related to labelled equipment within the region.
  • Client & Site Interaction: Address client issues, participate in factory inspections as needed, and engage in leadership activities and training.
  • Additional FE Support: Assist with other Field Evaluation-related tasks as required to ensure operational efficiency and client satisfaction.

What Do You Need to Succeed:

  • Education: Bachelor’s degree in engineering (preferred), Certified Engineering Technician/Technologist (CET), or Fully Certified Electrician.
  • Experience: At least 5 years in product testing and safety evaluation, ideally in a TIC (Testing, Inspection, and Certification) setting. Prior experience as a manager within an inspection body is an asset.
  • Skills: Strong project management, client-facing skills, and proven leadership experience in a matrixed environment. Strong knowledge of Field Evaluation process and regulatory requirements.
  • Diversity Commitment: Ability to work effectively within Ontario’s diverse, multicultural environment, committed to diversity, equity, and inclusion.
  • Communication: Excellent written and verbal communication skills essential for clear client and team interactions.

What We Offer

  • Collaborative Environment: Work alongside experienced and supportive professionals dedicated to your success.
  • Career Growth: Grow your career in a company that values and recognizes the contributions of its employees.
  • Energizing Work Atmosphere: Join a dynamic environment committed to delivering quality results and treating customers with the utmost respect.
  • Competitive Salary: We offer a competitive salary that reflects your skills and experience.
  • Generous Time Off: Enjoy a paid vacation to ensure a healthy work-life balance.
  • Opportunities for Professional Development: Access training and development programs to help you reach your career goals.
  • Comprehensive Benefits Package: Enjoy additional benefits, including an RRSP match, health, dental, and vision coverage, a flexible work schedule, and the assurance that your well-being is prioritized.

Equal Opportunity Employer:

QPS is an equal-opportunity employer. We value diversity and strive to create an inclusive, accessible workplace where everyone feels valued, respected, and heard. Upon request, QPS will provide reasonable accommodation. Please let us know by email.

QPS will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

Job Type: Full-time

Benefits:

  • Dental care
  • Employee assistance program
  • Flexible schedule
  • Life insurance
  • Paid time off
  • Vision care

Work Location: In person

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