Senior Claims Consultant

4 weeks ago

Calgary, Canada Intact Full time

Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés.

Intégrez un milieu où vous disposerez des ressources nécessaires pour apprendre et évoluer, en plus d’être valorisés pour qui vous êtes : chez Intact, la diversité est une force. Vous pouvez compter sur nous pour vous aider à atteindre vos objectifs avec des outils, des possibilités et de la flexibilité. C’est notre promesse aux employés.

Notre formule hybride permet de maintenir un équilibre entre le télétravail et les avantages des interactions en personne.

Poursuivez votre lecture pour découvrir comment vous pouvez façonner l’avenir, réussir en équipe et évoluer avec nous.

À propos du poste

About Job

As a Senior Claims Consultant, Surety, Central and Western Regions, you will work with a high-performing team of Specialty Lines Claims professionals. Embarking on the journey as a Surety Senior Claims Consultant at Intact where you’ll work with, mentor and lead the team on an array of issues as we form a claims file strategy, from investigating and assessing Breach of Contracts, evaluating lien claims under various provincial lien legislation, and navigate trust obligations, stay of proceedings and rights of set-off under the Bankruptcy and Insolvance Act. This team is responsible for the management and handling of Surety claims such as Contract Surety, Commercial Surety, Developer Surety and Home Warranty. Your deep claims experience and drive for excellence will help you successfully work collaboratively in a team environment. Your passion for surety claims to deliver coaching for junior staff’s development, assisting management, and engagement will help strengthen team connections and contribute to maintaining Intact’s reputation for claims handling excellence.

Reporting to the Surety Claims Manager, you will be a part of our National Surety Claims Department and will work in a results-driven and highly rewarding environment to meet profitability and business objectives, and contribute to achieving the industry’s highest level of stakeholder satisfaction.

NOTE: The level of role offered will be determined based on skills, experience and education.

What you’ll do here:

  • Oversee, and lead a team, in handling complex claims on surety bonds including assessing coverage, liability, quantum, and recovery of loss activities and complete bonded obligations.
  • Maintain relationships and synergy with Surety Underwriting and provides client support on moderately complex claims related matters.
  • Work closely with your Manager to develop and recommend strategies in the file handling and resolution of claims including Large Loss and major claims oversight.
  • Provides coaching to file handlers working on a specific exposure related to a complex default.
  • Follow industry trends and collaborates with the Management team to develop strategies to proactively manage those trends.
  • Can effectively navigate and determine strategies relating to insolvencies and dealing with Trustee/Receivers as they arise.
  • Demonstrates strong negotiating and problem-solving skills and following through to execution and resolution of a claim.
  • Demonstrate strong organizational skills in the collection of documentation and setting out and documenting the rationale of claim strategy and settlements within established authorization levels.
  • Manage internal and external resources such as legal counsel and consultants retained for claims handling assistance and apply expense mitigation for same.
  • Assist management with driving changes as needed and help strategize initiatives for the department as they arise and provides input into setting Best Practices and templates for the claims handling practice.
  • Maintain a collaborative and transparent communication with all stakeholders associated with the Surety line of business including internal and external stakeholders to ensure smooth relationships and delivering a second-to-none experience driven from our core values.

What you bring to the table:

  • Legal degree is required
  • Minimum of 10 years of surety claim experience
  • Technical and superior surety industry knowledge including jurisprudence.
  • Management, coaching and mentoring experience is an asset.
  • Positive attitude while adapting to changing priorities and taking ownership of work
  • Can adapt to a constantly changing environment and drive changes as needed
  • Self-starter with the ability to work independently under minimal supervision
  • Excellent analytical and decision-making skills with attention to detail
  • High level of accountability, integrity, and confidentiality
  • Flexibility with travel, as required

Ce que nous offrons

En travaillant chez nous, vous aurez tous les outils pour donner le meilleur de vous-même chaque jour. Voici ce à quoi vous pouvez vous attendre en devenant un membre permanent de notre équipe :

  • Un régime complet d’avantages financiers qui reconnaît vos succès
  • Un régime d’achat d’actions des employés parmi les meilleurs de l’industrie, avec une cotisation de contrepartie correspondant à 50 % des actions nettes achetées
  • Un régime de retraite et d’avantages sociaux flexible et complet, et un service de soins de santé virtuels
  • Des aménagements de travail flexibles
  • La possibilité d'acheter jusqu'à cinq jours de congé supplémentaires chaque année
  • Un compte de dépenses mieux-être pour favoriser un mode de vie sain et actif
  • Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues
  • Un écosystème d’apprentissage dynamique en milieu de travail, offrant des parcours d’apprentissage, du contenu interactif en ligne et des programmes inspirants
  • Des réseaux inclusifs dirigés par des employés pour informer, inspirer, faire entendre, établir des relations et offrir des occasions de perfectionnement
  • Des dirigeants et des collègues inspirants qui vous soutiennent et contribuent à votre développement
  • Un programme d’action communautaire, car ce qui vous tient à cœur fait partie de ce qui vous rend unique et la façon dont vous redonner à la collectivité doit l'être tout autant

Égalité d'accès à l'emploi

Chez Intact, nous valorisons la diversité et créons un milieu de travail inclusif et accessible où tous se sentent appréciés, respectés et écoutés.

Si nous pouvons rendre le processus de recrutement plus accessible pour vous, n’hésitez pas à nous le dire quand nous vous ferons part d’une possibilité d’emploi. Nous travaillerons avec vous pour répondre à vos besoins.

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