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Strategic Account Manager

4 months ago

Hamilton, Canada OmniaBio Full time

Department: Commercial Development


About OmniaBio

OmniaBio Inc. is a subsidiary of Toronto-based CCRM (ccrm.ca), a leader in developing and commercializing regenerative medicine-based technologies and cell and gene therapies. OmniaBio’s facility will be Canada’s first commercial-scale contract development and manufacturing organization (CDMO) dedicated to cell and gene therapies and is expected to be the largest facility of its kind in Canada.

Based at McMaster Innovation Park in Hamilton, Ontario, OmniaBio will anchor a biomanufacturing centre of excellence and open in three phases between 2024 and 2026. OmniaBio has built a substantial team and continues to grow to prepare for this expansion. Benefitting from CCRM’s existing expertise and business practices, OmniaBio currently has established process and analytical development teams and contract manufacturing capabilities. OmniaBio is built upon leadership in induced pluripotent stem cells (iPSCs), immunotherapy and lentiviral vectors (LVVs). The vision is to provide focused support for clients with late clinical-stage manufacturing and commercial supply needs, in addition to early-stage development and first in-human clinical trial material services. Please visit us at omniabio.com to learn more.


Role Summary:

The Strategic Account Manager will play a crucial role in ensuring the success and growth of OmniaBio’s business via the establishment and nurturing of strong relationships with our key clients, ensuring high customer satisfaction and driving revenue growth. You will act as the primary business relationship manager for certain key clients, proactively understanding their business drivers, product portfolio, development and manufacturing needs, and providing strategic solutions to help them achieve their objectives, in concert with OmniaBio executive leadership and the day-to-day project manager.


Responsibilities:

  • Cultivates and sustains strong relationships with certain OmniaBio key client(s), acting as the primary business relationship manager related to account planning, strategy, collaboration, resource allocation and customer engagement.
  • Proactively understands clients’ business drivers, product portfolio, and development and manufacturing needs, ensuring high customer satisfaction and driving revenue growth.
  • Provides strategic counsel and develops, proposes and implements strategic solutions to meet both the customer’s and OmniaBio’s project and business needs. Works together with the client and with the buy-in of OmniaBio’s Chief Commercial Officer (CCO), operations leadership and executive leadership, where needed.
  • Collaborates with internal stakeholders, such as the project management, commercial operations, process development, manufacturing, quality, legal, business development, marketing, procurement and facilities teams, to ensure smooth project implementation, successful delivery of services, and high customer satisfaction.
  • Participates in sales and operations planning meetings, representing both the clients’ and OmniaBio’s business needs. Provides input to support and enable the Operations team and all related functions to address both current and future demands for resources, capacity, timelines, etc.
  • Forecasts revenue from existing projects and future needs for new and existing projects, and provides this information to colleagues on the Commercial Operations team and the CCO.
  • Leads the development, negotiation and closing of proposals, statements of work, master service agreements, etc., in concert with Commercial Operations team colleagues and the CCO.
  • Serves as key member and facilitator of joint steering committee meetings between key clients and OmniaBio.
  • Schedules, creates agendas, documents meeting minutes, and tracks follow-up and completion of action items.
  • Focuses on jointly developing and implementing strategic solutions together with clients.
  • Completes regular business reviews with clients to evaluate their satisfaction, identify areas for improvement, and uncover opportunities for growth.
  • Tracks and reports on key account metrics such as revenue growth, time to resolution, client satisfaction, on-time execution, client interactions and referenceable clients.
  • Remains current with industry trends, competitive landscape and market conditions to proactively identify potential opportunities and risk for clients.


Qualifications:

  • 7-10 years as a Strategic Account Manager or similar role, combined with a minimum of 10 years of experience in a relevant business, science or project management discipline.
  • Bachelor’s degree in science, biotechnology, business administration, marketing or related field. Masters’ degree is preferred.
  • Strong understanding of science, regulatory, Good Manufacturing Practices and finance principles, and proficient mathematically.
  • Knowledge of cell and gene therapy and CDMO industry trends, market dynamics and best practices.
  • Able to travel for client meetings and industry events, as required.
  • Proficient in Microsoft Office Suite and Salesforce.


Desired Characteristics:

  • Strong interpersonal and communication skills.
  • Excellent problem-solving and analytical skills.
  • Proven track record in account management.
  • Strong negotiation and influencing skills.
  • Exceptional organizational and time management skills.


OmniaBio is a developing organization and represents a fluid working environment. Flexibility and adaptability are essential, and duties will be influenced by the needs of the organization.


Applicants must be legally eligible to work in Canada.


An applicant’s compensation package is finalized once the interview process is concluded and accounts for the nature of the role as well as the experience, competencies (job knowledge, skills and abilities) of the applicant and internal equity.


OmniaBio is committed to accessibility, diversity, and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process, providing the applicant has met the bona fide requirements for the open position. Applicants should make their requirements known once contacted to schedule an interview, or when the job offer has been made.


Revision Number: OBSAM-20240515