IT Governance and Service Management Advisor
4 weeks ago
We are seeking an experienced IT Governance and Service Management Advisor to join our client's IT Services department. This role involves providing expert guidance and hands-on support in three critical areas: IT Cloud Strategy, IT Governance Framework development, and the implementation of IT Service Management (ITSM) processes. The Advisor will collaborate closely with IT leadership and key stakeholders to ensure the effective planning, development, and execution of these initiatives. Are you ready to shape the future of IT governance and cloud strategy in a dynamic and forward-thinking organization? Apply today
Advantages
Remote Hybrid work environment
Competitive pay
6-month contract
7 hour work day
Responsibilities
- Develop the IT Governance framework, encompassing model design, process implementation, and the creation of governance documentation.
- Develop ITSM processes, including the facilitation of service request management, integration with the Salesforce Case Management System, and the provision of clear instructions, expected timelines, and service level commitments for each request.
- Develop a strategic plan that outlines the approach for cloud migration, hybrid cloud integration, and multi-cloud management, ensuring alignment with the college’s overall objectives.
- Create a governance document that defines the policies, procedures, and controls necessary for secure, compliant, and efficient cloud operations.
- Oversee the creation of a comprehensive inventory of all applications used across the organization, detailing key aspects such as functionality, ownership, lifecycle stage, usage metrics, and alignment with business needs.
- Perform an in-depth analysis of key applications identified in the inventory, evaluating their alignment with strategic objectives, operational efficiency, and overall value to the organization.
- Provide expert advice and guidance to the project team responsible for configuring and implementing IT Service Management processes within Salesforce.
- Collaborate closely with business partners and enterprise architects to identify opportunities for rationalization, optimization, and potential retirements.
- Create a catalog of internal IT services, outlining how these services support partner-facing operations and enable more effective management and continuous improvement within the IT department.
- Establish Operational Level Agreements (OLAs) for internal IT services to clearly define and uphold expectations and performance standards.
Qualifications
- Master's Degree in Information Technology, such as; Computer Science, Management Information Systems, Computer Engineering, etc.
- A validly held Certification, such as any of the following; PROSCI, COBIT, TOGAF, ITIL V3 or ITIL V4, PMP or CBAP.
- Extensive years of experience in IT Governance, Cloud Strategy, and Service Management.
- Extensive knowledge of IT governance models, cloud architecture, ITSM frameworks, and best practices in IT operations and service management.
- Proven track record in designing and implementing IT Governance Frameworks that align with institutional objectives and requirements.
- Experience in developing and implementing IT Cloud Strategies, including cloud migration, hybrid cloud management, and multi-cloud integration.
- Proven experience in leading cross-functional teams and collaborating effectively with various stakeholders.
- Strong knowledge of ITIL best practices is preferred.
Summary
If you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however, only those with relevant experience will be considered.
We look forward to hearing from you
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.
Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures that must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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