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Customer Service Specialist

4 months ago

Toronto, Canada Univar Solutions Full time
A Place Where People Matter.
Start your career journey with Univar Solutions Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Reporting to the Customer Service Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders from beginning to end, providing a single point of contact to ensure a consistent customer experience, coordinating order fulfillment, providing necessary information to customers, and problem resolution.

WHAT WE OFFER:

-Flexible work program
-Paid training and development programs at every level
-Global career advancement and mentoring opportunities
-Education allowance
-Competitive salary benefits to include; employer-paid medical & dental, short term and long term disability coverage, pension with employer-matched contributions
-Employee Resource Networks that are advocating for advancing diversity, equity, and inclusion within the company.

WHAT YOU´LL DO:

-Receive and process customer orders
-Develop solutions to customer needs/opportunities
-Build and sustain long-term customer partnerships
-Display effective communication and interpersonal skills
-Collaborate effectively with team members
-Resolve problems and non-conformances quickly
-Other duties as required

WHAT YOU´LL NEED:

-University degree or College diploma with specialized training in a related field (i.e. chemistry, sales, or customer service) with two (2) years of customer service experience
-Must have a strong organizational aptitude, be detailed oriented and have excellent time management skills
-Must have strong problem-solving skills with the ability to prioritize and multitask
-Must be a team player who is customer-oriented and self-motivated with a proven ability to interface confidently with internal and external stakeholders
-Must have strong computer skills using Microsoft Office suite including Outlook, Excel, and Word

WHERE YOU´LL WORK:

-Weston office, 64 Arrow Road, North York, ON M9M 2L9. Hybrid work schedule.

Univar Solutions is a leading, global distributor of chemicals and ingredients
essential to the safety, health, and well-being of our daily lives - from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our team of more than
10,000 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet

We offer a
Total Rewards package that includes market aligned pay and incentives as well as a diverse benefit offering to
support our employees’ physical, emotional, and financial well-being.

Univar Solutions supports
sustainable solutions for the world around us so that we can do our part to
help keep our communities healthy, fed, clean, and safe

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification
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