Branch Manager

1 month ago

Montreal, Canada agence de recouvrement Full time
Responsibilities:
  • Responsible for managing Supervisors and their respective teams.
  • Ensure staff recruiting, training and supervisory programs and performance evaluation systems are effectively utilized within company policies.
  • Assist in the development of comprehensive Collection Contact & segmentation Strategies with robust test and control framework.
  • Foster and promote a change management process during champion & challenger validations.
  • Responsible for adherence to internal control framework and good business practices are implemented and maintained.
  • Maintain high standard of client relationship management, while enhancing organic growth across existing client base.
  • Keep abreast of month-end positioning with respect to branch operational targets.
  • Maintain written records of reports, statistics and others as required by Senior Management.
  • Execute operational, administrative procedures and policies, i.e., audit files, review performances, evaluate results and maintain discipline.
  • Promote a pleasant environment where each team member can grow and achieve their career goals in line with company’s expectations.
  • Participate and contribute to the company vision with a focus on key business drivers and opportunities for short & long term improvement, including improvements to technologies and processes.
  • Implement & successfully deploy new technology and automation.
  • Adhere to administrative Policies and Procedures as set out in the Company Policies directives.
Profile:
  • Diploma in Administration or related field (asset)
  • Experience in debt collection (3-5 years) or in the banking industry
  • Experience in personnel management
  • Knowledge of laws relating to debt collection (asset)
  • Good negotiator both with internal and external interlocutors
  • Excellent interpersonal skills
  • Ability to manage priorities and work with tight deadlines

Competitive salary with interesting bonuses

Job Types:

Full-time, Permanent

Additional pay:
  • Commission pay
Schedule:
  • Monday to Friday
Work Location:

In person

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