Account Director

3 weeks ago

Petawawa, Canada Dexterra Full time
Company Description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent of North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

Job Description

WHAT’S THE JOB?
At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

As an Account Director (Facility Management and or Janitorial), reporting to the District Manager, you will provide full oversight of services and leadership of our team of staff. In this role, you will be client facing and responsible for the successful execution of the scope of project as well as delivering on key deliverables for our company, including managing profit and loss, human resources, operational excellence, and the health and safety of our employees.

Your work will include:

  • Understanding that client retention is embedded as a daily process through thoughtful action and attitude, utilizing the Tenacity Client for Life methodology.
  • Ensuring a visible Account-level presence to foster and maintain effective working relationships with all Clients.
  • Aligning key Dexterra contacts with like positions or titles within the client organization and creating a relationship matrix (Web of Influence).
  • Communicating performance expectations, monitoring and rewarding performance to ensure plans, goals, and budgets are met.
  • Acting as a talent scout using networks to help identify, recruit, and vet proposed Dexterra People.
  • Ensuring succession plans are regularly reviewed and plans for career growth are supported by a personal development plan.
  • Having a strategic selling mindset and utilizing the Miller Heiman sales methodology and process.
Qualifications

WHO ARE WE LOOKING FOR?

  • Minimum of 5 years of operational experience in Integrated Facilities Management.
  • Federal Government Security Clearance preferred.
  • Awareness of technical elements needed to deliver services support.
  • Ability to attract, develop, and retain employees, providing a safe, supportive work environment, supporting people strategies.
  • A clear criminal record check is required for this role.
Additional Information

WHAT’S IN IT FOR YOU?

  • Be part of an industry that's more important than ever
  • Whereas other companies are downsizing, we are growing
  • Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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