IT Field Technician

4 weeks ago


Vancouver, Canada Global IT Star Consulting Corp Full time

About us

Global IT Star Consulting Corp is a small start-up business in Canada that provides professional IT field services to several clients in Western Canada. We are professional, agile, and ethical.

Our work environment includes:

  • Above avg compensation
  • Frequent opportunities to earn more
  • Growth opportunities

Job Overview:

We are seeking two skilled and motivated Field Technicians to join our team. As a Field Technician, you will be responsible for providing technical support and troubleshooting services to our clients. This is a hands-on role that requires excellent communication skills and the ability to work independently.

Duties:

  • Provide technical support and troubleshooting assistance to clients in the field.
  • Communicate professionally in English, follow Standard Operating Procedures, and promptly transmit job documentation.
  • Install, configure, and troubleshoot computer hardware from various vendors.
  • Resolve general IT issues related to jobs.
  • Repair enterprise laser printers, swap parts, and update firmware.
  • Repair POS/Kiosk systems, swap parts and cables, and install operating systems.
  • Follow detailed client/vendor instruction manuals to resolve issues.
  • Conduct system upgrades and updates as necessary.
  • Collaborate with team members to ensure efficient and effective service delivery.
  • Manage client expectations and provide training and guidance to end-users as needed.
  • The technician requires their own vehicle, with business insurance, and must have a driver's license.
  • Must have prior PC/laptop/server/printer repair experience, minimum 12 months.

Skills:

  • Strong technical skills with experience in software troubleshooting, hardware installation, and time management skills.
  • Excellent English communication skills, both verbal and written.
  • Proficient in using Microsoft Office, Outlook, Adobe PDF reader, and ticketing systems.
  • Familiarity with Windows, Linux, and MacOS operating systems.
  • Familiarity with LAN and network connectivity troubleshooting.
  • Ability to work independently and prioritize tasks effectively.
  • Asset certifications: CompTIA Network+, CompTIA Security+, Microsoft Certifications, HP/Dell/Lenovo Certifications.
  • Be able to pass a background check. Legally be allowed to work in Canada.

We offer competitive compensation based on experience.

If you are a dedicated Field Technician looking for an exciting opportunity to contribute to a dynamic team, we encourage you to apply. Please submit your resume highlighting your relevant experience.

Job Types: Part-time, Casual, Freelance

Pay: $20.00-$30.00 per hour

Expected hours: 1 – 20 per week

Additional pay:

  • Overtime pay

Benefits:

  • Automobile allowance
  • Company events

Schedule:

  • Monday to Friday
  • On call
  • Weekends as needed

Application question(s):

  • Do you have a car?
  • Do you have any IT industry certifications, if yes, please list them here
  • Do you have a Windows 10 or 11 laptop, with Administrative rights?

Experience:

  • IT support: 1 year (preferred)
  • IT project related: 1 year (preferred)
  • English communication: 3 years (required)

Language:

  • English (required)

Licence/Certification:

  • Driving Licence (required)

Willingness to travel:

  • 75% (required)

Work Location: In person

Expected start date: 2024-09-15

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