IT Field Technician
4 weeks ago
About us
Global IT Star Consulting Corp is a small start-up business in Canada that provides professional IT field services to several clients in Western Canada. We are professional, agile, and ethical.
Our work environment includes:
- Above avg compensation
- Frequent opportunities to earn more
- Growth opportunities
Job Overview:
We are seeking two skilled and motivated Field Technicians to join our team. As a Field Technician, you will be responsible for providing technical support and troubleshooting services to our clients. This is a hands-on role that requires excellent communication skills and the ability to work independently.
Duties:
- Provide technical support and troubleshooting assistance to clients in the field.
- Communicate professionally in English, follow Standard Operating Procedures, and promptly transmit job documentation.
- Install, configure, and troubleshoot computer hardware from various vendors.
- Resolve general IT issues related to jobs.
- Repair enterprise laser printers, swap parts, and update firmware.
- Repair POS/Kiosk systems, swap parts and cables, and install operating systems.
- Follow detailed client/vendor instruction manuals to resolve issues.
- Conduct system upgrades and updates as necessary.
- Collaborate with team members to ensure efficient and effective service delivery.
- Manage client expectations and provide training and guidance to end-users as needed.
- The technician requires their own vehicle, with business insurance, and must have a driver's license.
- Must have prior PC/laptop/server/printer repair experience, minimum 12 months.
Skills:
- Strong technical skills with experience in software troubleshooting, hardware installation, and time management skills.
- Excellent English communication skills, both verbal and written.
- Proficient in using Microsoft Office, Outlook, Adobe PDF reader, and ticketing systems.
- Familiarity with Windows, Linux, and MacOS operating systems.
- Familiarity with LAN and network connectivity troubleshooting.
- Ability to work independently and prioritize tasks effectively.
- Asset certifications: CompTIA Network+, CompTIA Security+, Microsoft Certifications, HP/Dell/Lenovo Certifications.
- Be able to pass a background check. Legally be allowed to work in Canada.
We offer competitive compensation based on experience.
If you are a dedicated Field Technician looking for an exciting opportunity to contribute to a dynamic team, we encourage you to apply. Please submit your resume highlighting your relevant experience.
Job Types: Part-time, Casual, Freelance
Pay: $20.00-$30.00 per hour
Expected hours: 1 – 20 per week
Additional pay:
- Overtime pay
Benefits:
- Automobile allowance
- Company events
Schedule:
- Monday to Friday
- On call
- Weekends as needed
Application question(s):
- Do you have a car?
- Do you have any IT industry certifications, if yes, please list them here
- Do you have a Windows 10 or 11 laptop, with Administrative rights?
Experience:
- IT support: 1 year (preferred)
- IT project related: 1 year (preferred)
- English communication: 3 years (required)
Language:
- English (required)
Licence/Certification:
- Driving Licence (required)
Willingness to travel:
- 75% (required)
Work Location: In person
Expected start date: 2024-09-15
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