Cloud Service Manager

1 day ago

Waterloo, Canada Open Text Corporation Full time
Req id: 42602 Waterloo, ON, CA Richmond Hill, ON, CA Ottawa, ON, CA
OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Your Impact: The Cloud Service Manager is responsible for successful onboarding of customer into the OpenText Cloud environment. It includes management of client relationship during onboarding phase at multiple, assigned accounts. Candidate will work closely with Account Manager, Principal Onboarding Lead, Professional Services team, Cloud Delivery team, and Commercial IT team to deliver the contracted cloud services to customer.
What the role offers:
  • Cloud Service Manager is responsible to successfully onboard new customers into the OpenText cloud environment. Will manage customer relationships during onboarding phase of multiple assigned accounts.
  • Manage all customer related onboarding activities per their defined scope and SLA. Escalate issues as needed to keep projects on target. Proactively work to resolve issues that may impact customer satisfaction or SLA.
  • Facilitate communications between different teams where needed for special circumstances, customer problems, and high-visibility service items. Conduct interactive status meetings with customers.
  • Provides expert incident and problem management for high impact and critical customer issues.
  • Define and/or verify scope and delivery parameters in proposals and statements of work and provide Change Requests when required. Identifies opportunities and maximizes services revenues within customer base.
  • Motivates, develops and mentors other service delivery staff.

What you need to Succeed:
  • Strong customer focus – ability to operate at a senior manager level.
  • Bachelor’s degree in a technical or business discipline, or equivalent.
  • Required 5 years’ experience in software deployment projects with enterprise customers.
  • Proven project management skills with demonstrated experience in a consulting environment.
  • Conversant in cloud technology and data center deployment. ITIL certification preferred.
  • Experience with formal project management techniques (i.e., Formal status reporting and client communication, budget/scope management and change controls, and project team direction and technical leadership). PMP preferred.
  • Demonstrable experience in developing and rolling out customer satisfaction improvement programs.
  • Significant experience of leading and managing teams (including matrix management) within an offshore environment.

ONE LAST THING OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in shaping the future of content management solutions. Apply now and be part of our exciting journey at OpenText
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. #J-18808-Ljbffr

  • Cloud Service Manager

    7 days ago

    Waterloo, Canada OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • UX Researcher, Google Cloud Conversational AI

    1 month ago

    Waterloo, Canada Google Cloud - Minnesota Full time

    Minimum QualificationsBachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, related field, or equivalent practical experience.4 years of experience in an applied research setting, or similar.Preferred QualificationsMaster's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics,...

  • UX Researcher, Google Cloud Conversational AI

    1 month ago

    Waterloo, Canada Google Cloud - Minnesota Full time

    Minimum QualificationsBachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, related field, or equivalent practical experience.4 years of experience in an applied research setting, or similar.Preferred QualificationsMaster's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics,...

  • Cloud Service Manager

    1 week ago

    Waterloo, Canada Open Text Corporation Full time

    **Req id**:42602- Waterloo, ON, CA - Ottawa, ON, CA - Richmond Hill, ON, CA **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the...

  • Interaction Designer, Applied AI, Google Cloud

    1 month ago

    Waterloo, Canada Google Cloud - Minnesota Full time

    Minimum QualificationsBachelor's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.4 years of experience in product design or UX design.Include a portfolio, website, or any other relevant link to your work in your resume (providing a viewable link or access instructions).Preferred...

  • Interaction Designer, Applied AI, Google Cloud

    1 month ago

    Waterloo, Canada Google Cloud - Minnesota Full time

    Minimum QualificationsBachelor's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.4 years of experience in product design or UX design.Include a portfolio, website, or any other relevant link to your work in your resume (providing a viewable link or access instructions).Preferred...

  • Software Developer II, Site Reliability Development, Google Cloud

    1 month ago

    Waterloo, Canada Google Cloud - Minnesota Full time

    Software Developer II, Site Reliability Development, Google CloudBe among the first 25 applicants.Minimum QualificationsBachelor’s degree in Computer Science, a related field, or equivalent practical experience.Experience with data structures/algorithms and software development in one or more programming languages.Preferred QualificationsMaster's degree in...

  • Software Developer II, Site Reliability Development, Google Cloud

    1 month ago

    Waterloo, Canada Google Cloud - Minnesota Full time

    Software Developer II, Site Reliability Development, Google CloudBe among the first 25 applicants.Minimum QualificationsBachelor’s degree in Computer Science, a related field, or equivalent practical experience.Experience with data structures/algorithms and software development in one or more programming languages.Preferred QualificationsMaster's degree in...

  • Software Developer III, Machine Learning, Google Cloud AI

    1 month ago

    Waterloo, Canada Google Cloud - Minnesota Full time

    Software Developer III, Machine Learning, Google Cloud AI1 week ago - Be among the first 25 applicantsMinimum QualificationsBachelor’s degree or equivalent practical experience.2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree in an industry setting.2 years of experience...

  • Software Developer III, Machine Learning, Google Cloud AI

    1 month ago

    Waterloo, Canada Google Cloud - Minnesota Full time

    Software Developer III, Machine Learning, Google Cloud AI1 week ago - Be among the first 25 applicantsMinimum QualificationsBachelor’s degree or equivalent practical experience.2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree in an industry setting.2 years of experience...

  • Cloud Services Developer

    3 months ago

    Waterloo, Canada SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • UX Researcher, Google Cloud Conversational AI

    1 month ago

    Waterloo, Ontario, M2L, City of Toronto, Canada Google Cloud - Minnesota Full time

    Minimum QualificationsBachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, related field, or equivalent practical experience.4 years of experience in an applied research setting, or similar.Preferred QualificationsMaster's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics,...

  • Senior Cloud Services Developer

    4 weeks ago

    Waterloo, Canada SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options...

  • Senior Cloud Services Developer

    4 weeks ago

    Waterloo, Canada SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options...

  • Senior Cloud Services Developer

    3 months ago

    Waterloo, Canada SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Senior Cloud Services Developer

    1 month ago

    Waterloo, Canada SAP SE Full time

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Senior Cloud Services Developer

    1 month ago

    Waterloo, Canada SAP SE Full time

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Senior Cloud Services Developer

    1 month ago

    Waterloo, Canada SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Senior Cloud Services Developer

    1 month ago

    Waterloo, Canada SAP SE Full time

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Senior Cloud Services Developer

    4 weeks ago

    Waterloo, Canada SAP SE Full time

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...