Senior Product Manager, Documents

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking a Senior Product Manager to join our Documents team. This role will be based out of one of our Canadian hubs (Vancouver, Calgary, Toronto) in a hybrid capacity.

What your team does:

Documents and document-related workflows are mission critical for any legal practice. Our customers generate, receive and review millions of documents every year. The entire justice system functions through the flow and exchange of documents. Lawyers need efficient and reliable ways to generate and review a wide variety of documents.

You will drive the product vision, strategy and roadmap execution for our Clio Draft product, with a focus on expansion into international markets (EMEA, APAC). You will also be responsible for delivering a library of best practice forms, templates and publishing tools with a goal to make our customers more productive. This is a key area of investment for Clio and a cornerstone of our future growth.

As the successful candidate, we will rely on your tried, tested and well-honed product management skills to shape the trajectory of new products and features, as well as integrations with external products and partners. You will be responsible for driving the success of the product, from concept to delivery, ensuring it meets the evolving needs of legal professionals while maintaining a competitive edge in the market.

What you'll work on:

• Product Leadership + Execution: In collaboration with your Developer and Designer counterparts (your triad) you will drive successful outcomes for customers. Working from the overarching strategy set by leadership you will build products and features that make our customers' document workflows more efficient and productive.
• Cutting edge technology: You will envision how to leverage GenAI and NLP to radically improve the document generation process.
• Strategy and Prioritization: You will drive customer and market research, identify opportunities in the Documents space, develop unbiased business cases and determine priorities that deliver significant impact for our customers and our business. You will build conviction in the initiatives that you chose to invest in and be willing to pivot when priorities change or new information comes to light.
• Market and Customer Understanding: We truly believe that the success of our customers comes first so we have high expectations for Product Managers to be the expert on the user. As such, constant communication with customers, (existing, churned and prospect), as well as a deep understanding of the markets in which we operate will be expected. The candidate is also expected to develop strong relationships with our international teams to make Clio Draft a global success.
• Systems Integration: In partnership with Engineering, you will drive the unification of underlying billing and go-to-market systems to effectively launch and monetize Clio Draft in international markets.
• Partnerships: You'll act as the product liaison for partnerships, focusing on the technical complexities and user experience considerations that come with integrating third-party services.
• Coaching and Mentoring: Clio will look to you to coach and mentor other Product Managers in their craft and, in conjunction with product leadership, contribute to the continuous up-leveling of the product function and contributing to the culture as a whole.

What you bring:

• Proven track record of having independently taken multiple products or features from ideation to launch.
• Solid hands-on experience in a product management role at a software development company.
• Exceptional attention to detail, ensuring that no requirement or specification gets overlooked in the product development cycle.
• Outstanding organizational skills, capable of managing multiple priorities and tasks simultaneously without compromising quality or timelines.
• Can work in a highly collaborative team without ego.
• Exceptional strategic thinking and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Experience working in a fast-paced, dynamic environment.
• Excel in a fast-paced environment, effectively managing uncertainty to drive results.
• Are enthusiastic to learn a new, complex industry (legal) and the humility to ask for help when needed.

Bonus points if you have:

• Prior experience building products/features in the Document Creation and Management space.
• Document/Content generation experience using GenAI.
• Successfully launched products in global markets.
• Experience with i18n and i10n.
• Knowledge of document standards, especially in the legal industry (ex. ISO).
• Adjacent experience with other judicial solutions that complement your legal subject matter expertise.
• A number of failures under your belt, the learnings of which you can bring to Clio.
• Have the ability to foster strong relationships with stakeholders at all levels within the organization.
• Have a track record of breaking down objectives into initiatives and delivering to customers at scale.
• Demonstrable experience self-serving answers, insights and data from a variety of data analytics tools.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit.
• RRSP matching and RESP contribution.
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.

The full salary range* for this role is $136,300 to $160,400 to $184,500 CAD.

• We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers.

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