Vice President of Client Services

Vice President of Client Services

Fulltime, Permanent

Closing Date: October 31, 2024

About KidsAbility:

Our mission at KidsAbility is to empower children and youth to realize their full potential. We are a not-for-profit, equal opportunity employer supporting over 17,000 children and youth to reach their communication, social, physical, and behavioural goals each year. Providing early and exceptional family-centred services in the Waterloo and Guelph-Wellington regions. We believe that by living our values, our impact can be profound, and together, we can build brighter futures. We’re looking for the right people to join our team; supporting children, youth, and families to realize their potential, while realizing your own. At KidsAbility, we offer:

• Ongoing training and development opportunities, empowering you to enhance your skills
• A supportive, collaborative, and inclusive work environment dedicated to family-centred care
• Organizational commitment to innovation and research; continually evolving our approaches so we may serve with purpose and value
• Initiatives to support your well-being including social events, opportunities to give back to your community and access to Employee and Family Assistance Program
• Comprehensive benefits and optional group RRSP program, short- and long-term disability income protection benefits, and generous vacation package and paid personal leave days.

About the Opportunity:

The Vice President of Client Services (VP Client Services) is responsible for the delivery of quality, timely, accessible and integrated client services aligned with the organization’s strategic plan commitments and objectives. The incumbent will oversee the development and implementation of program business plans and budgets while providing support to client services teams to achieve organizational goals. In addition, the VP Client Services will foster, develop, and support relationships with community partners and funders, will demonstrate accountability to funding agreements, support continuous quality improvement, provide leadership in matters of client safety and risk management, and provide oversight to client services leaders and team members. The VP Client Services will report to the CEO and be based in Waterloo, with the ability to travel to all sites in Kitchener, Cambridge, Guelph, and Fergus.

The specific areas of responsibility include, but are not limited to:

• Provides leadership and overall accountability for the clinical operations and integrated direction of client services while establishing a clear sense of service priorities and the necessary resources to fulfill those priorities, in alignment with the strategic plan.
• Oversees the recruitment, orientation, performance management, professional development, and engagement of client services team members, identifying and developing talent within the organization to support retention and succession planning.
• Identifies relevant emerging local, regional, and provincial opportunities that align with the strategic plan, and collaborates with leadership to take action on these opportunities.
• Leads and participates in working committees internally and with community partners to establish and utilize a network of partners to provide ongoing guidance for client services.
• Demonstrates leadership by fostering accountability and continuous quality improvement through ongoing evaluation of best practice under the provision of client services and ensures those practices are compliant with all applicable regulations and legislation.
• Champions the translation of research into practice in collaboration with KidsAbility’s Rocket Innovation and Research program.
• Overall responsibility for program development, the delivery of timely and accessible client services and an advocate for increased funding to better meet community and client needs while employing the principles of client and family centred care.
• Oversees and reports, both internally and externally, on program performance and risk management strategies including the identification and monitoring of client services quality and safety indicators to support the organization’s risk management framework.

More About You:

To qualify, applicants must have a level of education, training and experience achieved at a master’s level in Health, Social Sciences or a related clinical discipline, in addition to a minimum of seven (7) years experience in leadership and operational management of clinical staff, as well as:

• Demonstrated political acumen, and experience supporting a committee of the board
• Commitment to interdisciplinary client centred care within a program management structure
• Clinical or management experience in pediatric healthcare and/or rehabilitation setting and extensive knowledge of the social service and community support organizations in service delivery areas
• Ability to work collaboratively in a changing environment, demonstrating effective communication, active-listening, and interpersonal skills while fostering positive professional relationships with all stakeholders, internally and externally
• An advocate and ambassador of the organization’s vision, mission and values, leading with purpose to support the strategic plan and objectives, with the ability to accept, navigate, and adapt through change, positively influencing and leading others to do the same
• Strong analytical, detail-oriented and organizational skills, with the ability to manage changing priorities, meet strict deadlines and have excellent follow-up
• Confidence in navigating challenging situations, effectively problem-solving to make and influence decisions using sound judgment, drawing valid conclusions, recommendations and plans of action
• Willingness to work occasionally outside of standard business hours
• Proficiency with Microsoft Suite of applications
• Possess a valid driver’s license and have access to a reliable vehicle with public liability/property damage coverage

In addition to the above qualifications, the following skills and experience will be strong assets:

• Experience managing within a unionized environment
• Experience working in a not-for-profit environment

We invite applications from those interested in this position to submit a letter of interest and resume to Human Resource’s Recruitment@KidsAbility.ca.

KidsAbility strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodations to job applicants who may require provisions to participate in the selection process. Should any applicant require accommodation please contact Human Resources in advance for assistance.

Equity, Diversity, and Inclusion are the core values of KidsAbility. We are a diverse workforce with wide perspectives and creative ideas that benefit our clients and the community. It is the policy of KidsAbility to ensure equal employment opportunity without discrimination or harassment. We welcome applications from visible minority groups, women, Aboriginal people, persons with disabilities, religion, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, genetic information or any other ground protected by applicable law.

Please note that all prospective KidsAbility employees are subject to mandatory immunization requirements, including the full and ongoing COVID-19 vaccination, as a condition of obtaining and maintaining employment. We will make accommodations as directed by the Ministry of Children, Community and Social Services and the Chief Medical Officer of Health.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Waterloo, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Master's Degree (required)

Experience:

• leadership and operation management of clinical staff: 7 years (required)

Work Location: In person

Application deadline: 2024-10-31