Client Relationships Intern

4 weeks ago

Old Toronto, Canada Interac Full time

Client Relationships Intern

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

By supporting the Client team with both internal and external partnerships, this role will help develop an understanding of the payments industry and Interac's product offerings that are utilized across the country supporting all Canadians with their transactions in a digital economy. The candidate will be working with a diverse team which has a variety of industry experience. Accountabilities include research and reporting on specific client issues, client data, and trends. This research and analysis will support the client team on their QBRs and driving volumes and revenue.

You’ll be responsible for:

  • Developing and maintaining positive business relationships, ensuring a high degree of customer satisfaction.
  • Researching and reporting on specific issues, technologies, regulations, trends, and the competitive landscape in the payments industry.
  • Identifying industry trends by researching and analyzing applicable client and market data.
  • Assisting in transforming client feedback into actionable deliverables.
  • Providing continuous support and coordination of key activities and initiatives through consultation with cross-functional internal stakeholders.
  • Attending meetings with the ability to take notes and capture ideas to share with the team.
  • Supporting the client team with tracking and resolving ad hoc research requests.
  • Conducting special projects and performing additional duties as assigned.

You bring:

  • Currently completing an undergraduate degree from a Canadian institution with a focus on Business, Economics, or a similar program.
  • Solid verbal, written and analytical communication skills.
  • Relationship-building and strong interpersonal skills.
  • Proficiency in the Microsoft Office Suite.
  • Understanding that success is in the details.
  • Excellent research skills and resourcefulness.
  • Understanding and willingness to learn the payments, fintech, or financial services industry.
  • Proactive problem-solving skills.
  • Proven time management and organization skills.
  • A passionate and driven individual, adept at learning in a fast-paced environment.
  • Although not required, familiarity with coordinating internal and/or external stakeholder groups, working with a CRM platform, and previous customer experience is an asset.

Workstyle: Hybrid

Location: Toronto

Term: January to April 2025

IMPORTANT - PLEASE NOTE:

  • You must be eligible to work for Interac Corp. in Canada in a Full Time Capacity.
  • You must be currently enrolled in a Canadian post-secondary academic institution.

Interac requires employees to complete a background check that includes Canadian criminal record check, public safety verification, Canadian ID cross-check, 5-year employment verification, and education verification.

How we work:
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and rewards contributions.

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