Functional Analyst

SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents more than 180,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires us.

OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISM

SOCAN thrives with a variety of viewpoints, identities, and backgrounds, and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability. Learn more about SOCAN’s commitment to Inclusion & Anti-Racism.

WHY WORK WITH US?

• Make a difference by supporting and collaborating with a vibrant and creative community.
• Enjoy many options for workplace flexibility and work-life balance.
• Get involved in the rapidly changing creative space.
• Advocate for and empower the creative community.
• Together, we’ll help music creators earn more income and make a living.

WHAT WE OFFER

• 35-hour workweek schedule (possible flexible work options i.e., 4-day work week (position based))
• Twelve paid sick days annually (including five personal days)
• Virtual My Wellness program, including access to SOCAN fitness facility
• Annual Performance Incentive bonus (dependent on personal and company performance)
• Defined contribution Pension Plan
• Comprehensive health and dental benefits program
• Inclusive and collaborative working environment

ABOUT THE ROLE

This position reports to the Director, IT Application Solutions and Development and joins the Product Management Team comprising Product Implementation Managers, Solution Architects, and Functional Analysts. Functional Analysts are primarily responsible for managing the translation of business requirements to technical implementations in collaboration with IT and project teams and support the business areas in the implementation and operational use of IT business applications. The scope of support will extend to Finance, Membership, Licensing, and Royalty Services and Operations areas. This role utilizes consulting, business knowledge, and functional expertise to effectively integrate technology into the business environment in order to achieve expected results.

WHAT YOU’LL DO / KEY RESPONSIBILITIES

• Understand business strategy and objectives to create necessary IT deliverables (e.g. Application roadmaps, Functional specifications)
• In collaboration with the IT Application Leadership and Product Management team, assist in producing and maintaining a strategy, communication, and initiative progress profile for the IT/Business relationship for the area.

Project Execution and Operational Support:

• Act as liaison with business to troubleshoot, investigate, and solve software problems, as well as designing and configuring necessary product modifications to satisfy customer requirements.
• Provide consulting services to business by exhibiting functional expertise with an assigned focus on business area and related processes and software application(s) utilized by the business area.
• Prepare deliverables to support the development and deployment of a technical solution, such as functional specifications and configuration/customization guides.
• Identify, define, and model the application requirements for packaged applications and custom components.
• Participate in the design and configuration of applications supported by the IT application solutions team.
• Work with Application Developers to provide orientation and/or information on the functional aspects of the application solution.
• Analyze business unit processes, challenges, and situations to recommend/create solutions.
• Assist with identifying testing scenarios, requirements traceability, and master data setup in preparation for testing.
• Conduct validation testing for application functionality and traceability to requirements.
• Provide functional guidance and support to QA testers for testing and defect management.
• Provide guidance and expertise for application implementation.
• Provide support after implementation to address ongoing user inquiries.
• Ensure that procedures remain accurate and consistent after implementation. Propose enhancements as needed.
• Provide knowledge of functional design best practices and apply to project management methodologies.

WHAT YOU WILL BRING / QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Computer Science, Software Engineering or related field.
• At least 3 - 5 years of experience in a senior functional role.
• Strong background and working experience in Microsoft Azure, DataBricks development technologies.
• Business knowledge with a focus on financial applications and processes.
• Understanding and working knowledge of master data management, data integration, security concepts, and management of security vulnerabilities.
• Knowledge of good documentation practices; capable of adopting and learning new tools, techniques, and approaches.
• Configuration experience with an ERP application is an asset.
• Experience leveraging Microsoft and productivity tools (e.g. Project Server, JIRA).
• Development background preferred with SQL (MS SQL, Oracle, MySQL).
• Technical background preferred with MS .Net, C#, SSIS, SSAS, SSRS, REST APIs, message queues, API gateways, Angular JS, Node JS, and other Microsoft technologies including SharePoint, Project server, PowerBI, Azure DevOps.
• Ability to analyze problems and provide clear recommendations.
• Strong organizational and time management skills.
• Must be able to work independently as well as with a team.
• Strong background in working with teams (IT and business) with varied skillsets supporting multiple products and systems.
• Possess cultural awareness and sensitivity.
• Excellent verbal and written communication and presentation skills, able to communicate with technical and non-technical audiences.
• Strong understanding of software development lifecycle, including traditional and agile methodologies.
• Strong understanding and background on Quality Assurance processes.
• Reliable, proactive, and results-oriented approach to managing teams.
• Strong leadership, coaching, and mentoring skills.

ACCESSIBILITY & ACCOMMODATION:

SOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at hr@socan.com and we will make the necessary accommodations. Applications submitted to this email address will not be accepted.

EQUAL EMPLOYMENT OPPORTUNITY

SOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

Thank you for your interest in our company; we will be in touch with those candidates we wish to interview.

To learn more about SOCAN, go to www.socan.com . You can also follow us on LinkedIn, Twitter, Instagram, and Facebook (@SOCANmusic/@SOCANmusique).