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Program Manager, Loyalty Recognition Programs
4 months ago
Functional accountability -
- Work with Business Owners to effectively plan program roadmap and achieve milestones
- Develop and document project requirements and objectives with relevant stakeholders
- Organize and orchestrate delivery activities across all internal resources & vendors to execute projects on time, within scope, and within budget
- Create, manage and maintain comprehensive project plans and documentation to track progress, and ensure updates are shared at all levels
- Manage Changes & Risks across project lanes & stakeholders
- Recommend solutions & mitigation plans for High-Scope or High-Risk project areas
- Uphold the member experience and program value proposition by ensuring a strong customer-centric focus in the development and delivery of new program features
- PMP Certification, BSc/BA diploma in management, systems engineering, or other relevant field required. PO Certification and/or SCRUM Master Certification is a strong advantage.
- Minimum 10 years of hands-on experience in similar Project Management or Program Management roles, ideally within airlines, loyalty programs and/or travel industry.
- Strong knowledge of Program/Project Management software (MS Project, Jira, Confluence) and MS Office applications (Excel, PowerPoint & Word)
- Strong knowledge of Aeroplan Loyalty products and programs (Aeroplan Elite, eUpgrades, Cobrand Travel Benefits, Aeroplan Threshold Programs, Air Canada Million Mile)
- Proficiency in Airline, Loyalty & Back-end systems is a strong advantage.
- Experience working across different stakeholders from multiple disciplines.
- Good organizational and time management skills, ability to multi-task and manage long term, high visibility projects.
- Strong operational experience, with ability to bring ideas to fruition and support project implementations to successful completion.
- Solid communication skills (oral & written) in English and French and ability to convey ideas to working groups within the organization.
