Wholesale Sales Consultant

9 hours ago

Brampton, Canada Rogers Communications, Inc. Full time
Wholesale Sales Consultant

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work.

The Wholesale Sales Consultant role is based out of the GTA (Brampton) and will report to the Sr Manager, Operations - Rogers Wholesale Solutions. This position is integral to the account team supporting our Rogers Wholesale customers, ensuring a best-in-class customer experience.

What you will be doing:

You will bring a Customer First mindset, putting the customer at the centre of everything you do. You will work closely with the Business Development Manager, Solution Architect, and Delivery teams to provide a proactive approach to customer requests, including coordinating with internal teams, assisting in pre and post-sales activity, account management, and developing new sales and retention strategies.

Responsibilities:

  • Key part of the account team, working closely with BDM/SA to plan and implement customer requests
  • Primary point of contact for Customers to ensure timely & effective resolutions
  • Support & resolve all billing & Customer service inquiries via phone, email, and ticket
  • Interaction with internal support teams to ensure high standards of service
  • Support day-to-day requests & action items such as toll-free, credit adjustments, cancellations, etc.
  • Provide accurate information regarding products, billing procedures, and payment options
  • Monitor team-related email tracking and respond within service level guidelines
  • Proactively resolve all Customer service inquiries with quality and service
  • Maintain account inventories
  • Demonstrate strong interpersonal & emotional intelligence skills
  • Listen for sales cues and refer leads to appropriate Sales account prime
  • Collaborate with internal stakeholders to ensure client satisfaction & timely ticket resolution
  • Support Rogers Wireline in achieving business objectives
  • Capture & record details in ticketing systems
  • Maintain Customer communication with continuous updates
  • Identify, record & escalate trends in Customer impacting issues
  • Manage/work on special projects as assigned

What you'll have:

  • 1-3 years of Technical Support, Help Desk, or Customer Service experience
  • Minimum Secondary School diploma
  • Computer skills – Working knowledge of MS Word, Excel, and Outlook
  • Strong technical skills and understanding of wireline products
  • Professional interpersonal, relationship, and communication skills
  • Strong problem-solving and decision-making skills
  • Experience with project management
  • Excellent team player with relationship-building skills
  • Participate in meetings and conduct Customer-facing presentations
  • Advanced verbal, written & presentation skills
  • Knowledge of Wireline & Data Centre products & services is an asset
  • Competency in strategic account planning and business development
  • Excellent people skills and work ethic
  • Outstanding organizational and teamwork skills
  • Bilingual preferred (French & English)
  • Positive attitude, integrity, and a sense of humour

What’s in it for you?

We believe in investing in our people. As part of our team, you’ll have access to resources, growth opportunities, discounts, and perks, including:

  • Competitive salary & annual bonus
  • Health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs
  • Discounts on Rogers Services and Blue Jays Tickets
  • Paid time off for volunteering
  • Company matching contributions to charities
  • Wellness Programs including employee assistance program
  • Commitment to the environment and diversity

This is a hybrid work position requiring you to be in the office three days per week.

Recruitment Process:

• 15-minute phone screen with your recruiter, followed by virtual interviews.

Pre-employment checks:

A background check will be conducted. All candidates must clear a criminal background check.

Schedule: Full time
Shift: Day
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%

At Rogers, we believe in a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We work with candidates experiencing a disability throughout the recruitment process to ensure equal participation.

Posting Notes: Rogers Business
Location: Brampton, ON, CA

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