Data Entry Specialist/Customer Service Operator

1 week ago


Canada Shoreline Express Courier Services, Inc Full time

Job Summary:As a Data Entry Specialist/Customer Service Operator for our transport company, you will be responsible for maintaining accurate records of shipment data, customer information, and logistics details, while providing excellent service to our clients.Responsibilities:Enter and update shipment, delivery, and customer data into the company's transport management system.Maintain accurate records of schedules, routes, and cargo information.Assist customers via phone, email, and in-person inquiries regarding shipment status, rates, and delivery schedules.Coordinate with dispatch and drivers to ensure timely and accurate transportation services.Resolve customer issues related to shipment delays, tracking, or other transportation-related concerns.Qualifications:High school diploma or equivalent.Strong proficiency in Microsoft Office (Word, Excel) and transport management software.Strong written and verbal communication abilities.Ability to multitask and prioritize in a fast-paced environment.Positive and friendly attitude with a customer-centric approach.Job Types: Full-time, Part-timePay: $22.43-$26.20 per hourExpected hours: 20 per weekAdditional pay:Bonus payCommission payOvertime paySigning bonusTipsBenefits:Company pensionDental careDisability insuranceEmployee assistance programExtended health careLife insuranceOn-site parkingPaid time offSchedule:Day shiftEvening shiftMonday to FridayMorning shiftWork Location: Remote



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