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Technical Writer

3 months ago

Old Toronto, Canada Corpay Full time

Corpay is currently looking to hire a Technical Writer within our Product Management division. This position falls under our Corpay Cross-Border line of business and is located in Toronto, ON. In this role, you will play a crucial role in the Product team and will contribute to the development of internal and external Help guides, API documentation, FAQs, UI text, training materials, and knowledge base articles in support of all our products. As a Technical Writer, you will collaborate with the engineering and product team, to gather technical information and translate it into compelling, customer-focused content. Your work will play a critical role in educating our customers, enhancing our brand, and driving the adoption of our products and solutions. You will report directly to the Manager of Technical Content and regularly collaborate with all internal teams and stakeholders.

How We Work

As a Technical Writer, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

  • Assigned workspace in Toronto, ON

Role Responsibilities

The responsibilities of the role will include:

  • Collaborating with senior technical writers, product managers, and other stakeholders to understand product features and documentation requirements.
  • Writing clear and concise user interface text, release notes, online help content, user guides, and developer guides.
  • Developing engaging tutorials and course content for Learning Management Systems (LMS) to enhance user learning experiences.
  • Prioritizing documentation tasks based on version release schedules and working independently to meet deadlines.
  • Reviewing and providing feedback on content created by Subject Matter Experts (SMEs).
  • Keeping documentation up-to-date with each minor release and bug fix, ensuring accuracy and relevance.
  • Maintaining consistent language, style, and formatting across all documentation to ensure a professional and cohesive look.
  • Crafting clear and compelling product content for various platforms, including the knowledge base and blog sites, to inform and engage users

Qualifications & Skills

  • Technical Writing Expertise : Proven experience in creating technical documentation for complex software products or services.
  • MadCap Flare Proficiency : Experience with MadCap Flare, a leading tool for authoring and publishing technical documentation.
  • JIRA/Confluence Knowledge : Familiarity with using JIRA for issue tracking and Confluence for collaborative documentation.
  • Exceptional Communication Skills : Excellent written and verbal communication abilities, with meticulous attention to detail and grammar.
  • Independent and Team Player : Self-motivated with the capacity to work independently, yet collaborative, especially under pressure and tight deadlines.
  • Agile Methodology Understanding : Familiarity with the Agile development process, which is commonly used in software development projects.
  • Source Control Familiarity : Basic understanding of source control systems, which are important for managing documentation versions.
  • Camtasia Proficiency : Experience with Camtasia for creating instructional videos or software simulations.
  • LMS Experience : Knowledge of learning management systems (LMS), which can be useful for organizing and delivering training materials.
  • Comprehensive health benefits package from your first day of employment, covering health, dental, vision, paramedical benefits, and Employee Assistance Program.
  • RRSP with company match
  • Virtual fitness classes offered company-wide
  • Paid time off, including statutory holidays, vacation, sick, personal, & volunteer time
  • Employee discounts and perks
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or militar y status or any other group status protected by federal or local law.If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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